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The sims 4 pets freeze

by MaleneSkovLarsen
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Original Post

The sims 4 pets freeze

★★★★ Novice

Everytime I try to create a dog in The Sims 4 Pets, the game and my PC freezes, everything except my mouse. 
Waiting for the game to respond does'nt work eather, I tried waiting 9 hours - Still no respons. 

The only way to shut down the game is to force shut my PC. (Everything else is tried).

 

Please help Frown

Message 1 of 5 (224 Views)

Re: The sims 4 pets freeze

★★★★ Guide

@MaleneSkovLarsen

 

Please share your computer's information with us. - https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

 

With this information we can see if there's any hardware or driver issues.

Message 2 of 5 (191 Views)

Re: The sims 4 pets freeze

★★★★ Novice

The DXDiag

Message 3 of 5 (165 Views)

Re: The sims 4 pets freeze

★★★★ Guide

@MaleneSkovLarsen

 

Processor and video memory are under minimum specs for the games and it's packs.
 
[READ FIRST] Make sure you meet minimum requirements (PC)
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/...

Message 4 of 5 (128 Views)

Re: The sims 4 pets freeze

★★★★★ Pro

There is a chance that you may get the game to run with graphics set to low and if you do not try to play with dogs.

Message 5 of 5 (111 Views)
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