Re: The sims 4 pets freeze

by 172e3cda00349872
Reply

Original Post

The sims 4 pets freeze

★ Novice

Everytime I try to create a dog in The Sims 4 Pets, the game and my PC freezes, everything except my mouse. 
Waiting for the game to respond does'nt work eather, I tried waiting 9 hours - Still no respons. 

The only way to shut down the game is to force shut my PC. (Everything else is tried).

 

Please help Frown

Message 1 of 5 (504 Views)

Re: The sims 4 pets freeze

★★ Pro

@MaleneSkovLarsen

 

Please share your computer's information with us. - https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

 

With this information we can see if there's any hardware or driver issues.

Message 2 of 5 (471 Views)

Re: The sims 4 pets freeze

★ Novice

The DXDiag

Message 3 of 5 (445 Views)

Re: The sims 4 pets freeze

★★ Pro

@MaleneSkovLarsen

 

Processor and video memory are under minimum specs for the games and it's packs.
 
[READ FIRST] Make sure you meet minimum requirements (PC)
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC/...

Message 4 of 5 (408 Views)

Re: The sims 4 pets freeze

Champion (Retired)

There is a chance that you may get the game to run with graphics set to low and if you do not try to play with dogs.

---------------------------------------------------------------------------------------
Please only PM me when asked to do so. Questions and answers belong here so everyone can benefit from them.
Message 5 of 5 (391 Views)