January 2018
Solved! Go to Solution.
January 2018 - last edited January 2018
Please make your own thread as your issue has nothing to do with this one
Your issue seems to be with Origin, here's the correct board: https://answers.ea.com/t5/Technical-Issues/bd-p/O-2
But if you want a tip, make sure you're logged in before buying.
It seems like your graphics card is a bit weak. Your dedicated memory is 32 MB and the requirements for the game is 128 MB.
Cats&Dogs have higher requirements than the base game, so that may have triggered it. Otherwise your RAM and processor is fine, but with these graphics it might be hard to run properly.
Your graphics driver is from 21/12/2015, so if you find an update that's always good.
Also make sure that your graphics settings are set to lowest quality on everything. You can change your settings a bit and see if it works, like enabling/disabling vsync. Also enable laptop mode.
It might also do some good clearing the game cache etc, the best way to do this is resetting the game.
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck!
January 2018
I assume you don't have any mods? Otherwise, remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.
Also please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
January 2018
January 2018
Then please do as instructed and post a dxdiag
January 2018
Whenever I try to purchase cats and dogs from origin or the sims website, I press add to cart, but when I press cart it says it is empty. Does anyone know why that is?? Also, I would have purchased it when it was on sale, but I couldn't. And yes, I have tried this on 4 different devices including my pc.
January 2018 - last edited January 2018
Please make your own thread as your issue has nothing to do with this one
Your issue seems to be with Origin, here's the correct board: https://answers.ea.com/t5/Technical-Issues/bd-p/O-2
But if you want a tip, make sure you're logged in before buying.
It seems like your graphics card is a bit weak. Your dedicated memory is 32 MB and the requirements for the game is 128 MB.
Cats&Dogs have higher requirements than the base game, so that may have triggered it. Otherwise your RAM and processor is fine, but with these graphics it might be hard to run properly.
Your graphics driver is from 21/12/2015, so if you find an update that's always good.
Also make sure that your graphics settings are set to lowest quality on everything. You can change your settings a bit and see if it works, like enabling/disabling vsync. Also enable laptop mode.
It might also do some good clearing the game cache etc, the best way to do this is resetting the game.
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck!
January 2018