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Re: The sims 4 Cannot start because of missing or damaged data

by CMeki
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Original Post

Re: The sims 4 Cannot start because of missing or damaged data

Champion (Retired)

@Minerme

And you don't have any mods?

 

Try resetting your files to factory settings.

 

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

      • If yes, continue
      • If no, post a reply telling us the error is still there
  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

 

Good Luck! Standard smile



 

Message 91 of 102 (741 Views)

Re: The sims 4 Cannot start because of missing or damaged data

★★★★ Novice

I took my Mods folder from my Sims 4 folder, and did what you said to do, but it won't let me open the game even if I put one folder back in. It comes up with the same error message.

 

 

I hope you can help me Tongue out

Message 92 of 102 (720 Views)

Re: The sims 4 Cannot start because of missing or damaged data

Champion (Retired)

@Minerme

So it works without the folders?
Does it matter which one you put in?

Like, only the tray folder, or only the saves-folder?

Or which folders are you talking about? Mods? Standard smile

Message 93 of 102 (710 Views)

Re: The sims 4 Cannot start because of missing or damaged data

[ Edited ]
★★★★ Novice

I mean, it dosen't work with OR without the folder, the error still comes up all the time. 

 

 

 

Sorry if I was't clear enough! Party hat

Message 94 of 102 (701 Views)

Re: The sims 4 Cannot start because of missing or damaged data

Champion (Retired)

@Minerme

Oh okay, even when you did the backup thing and let the game create a completely new folder?

 

Okay, try this:

  • If the game created a new The Sims 4 folder in Documents/Electronic Arts, delete it.
  • If you have your own files there, move the The Sims 4 folder to the desktop, so there's no The Sims 4 folder in Electronic Arts.
  • Delete Origin cache
    https://crinrict.com/blog/2014/09/delete-origin-cache-files.html
  • Repair the game
  • Try to start it (don't move anything back at all)
Message 95 of 102 (688 Views)

Re: The sims 4 Cannot start because of missing or damaged data

★★★★ Novice

I did exactly what you told me to do, I deleted the Sims 4 Folder that the Sims 4 generated, and repaired the game. After it was finished I clicked PLAY and it wouldn't work still. It came up with the SAME error message. "Unable to start: Cannot start because required game data is missing or damaged. Please repair or reinstall the game via origin."

 

 

 

I'm getting concerned now.. Hopefully there is another solution. Confused

Message 96 of 102 (683 Views)
Highlighted

Re: The sims 4 Cannot start because of missing or damaged data

Champion (Retired)

@Minerme

Please post a DxDiag:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Do you  get any specific code or does it just say that?

 

Maybe you have to uninstall everything and redo it, I mean the game worked before?

  • Uninstall the sims,
  • Delete the The Sims folder that was just created
  • Manually uninstall Origin (instructions - check where it says "the hard way"),
  • Download and reinstall Origin.
  • Make sure Origin is white-listed in your security programs
  • Make sure Origin is run as administrator (Right click the icon on your desktop, choose settings, choose compatibility, check the bottom box: run as admin)
  • Start Origin
  • Go to settings and disable automatic updates (if C&D could be the problem)
  • Install The Sims 4
  • Start the game
  • Then you can install the packs, wait with C&D until I checked your dxdiag!
Message 97 of 102 (659 Views)

Re: The sims 4 Cannot start because of missing or damaged data

★★★★ Newbie
how?
Message 98 of 102 (230 Views)

Re: The sims 4 Cannot start because of missing or damaged data

★★★ Newbie

It’s diffi for me because I have over 1,000 mods

Message 99 of 102 (168 Views)

Re: The sims 4 Cannot start because of missing or damaged data

Hero

Hi @EllaEddiexo 

 

have you tested without mods ?

 

Use the 50/50 method to find the culprit: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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