July 2020
I bought a bundle, hidden springs+monte vista. While redeeming a code, everything goes fine with hidden springs, but i get a message that there's something wrong with my monte vista code and i can't get it, lol. what can i do now?
July 2020
@harmleikur Try clearing your browser cache, or using a private window, just in case the registration of Monte Vista did in fact go through. Otherwise, you'll need to contact EA customer support. It should be simple enough for a support rep to look up what happened to your MV code, and manually assign it to your account or grant you a new one.
https://help.ea.com/en/contact-us/
Support is on limited hours right now, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.