2 weeks ago
I got a new computer in November, and cant seem to launch TS3. I've ealier merged 2 of my origin accounts so maybe it has something to do with that? Either way I've spent soo much time trying to figure out what's wrong and fix it I just can't get to the bottom of it. I contacted EA chat, where I was told to delete my cache files, reinstall windwos, and reinstall and repair the game via origin but nothing works.. I feel like giving up on this game which is a shame since I've spent so much money on it Any tips will be appreciated !
2 weeks ago
@Katarinag01 It's very likely that the account merge is the issue. If your base game product key wasn't merged properly, or if it's somehow deactivated, this is what would happen.
The only solution, unfortunately, is to go back to support. This time, please ask about the status of the base game key: not just whether it exists on your account, but whether it's active. You could also ask the support rep to remove the base game and reapply it, but you'd then need to uninstall, clean your computer's registry, and reinstall.
If the support rep doesn't understand or doesn't think this is an issue, linking these two threads may help:
@Katarinag01 When you uninstalled the game this most recent time, did you also clean your computer's registry? If not, please try it now. You can use a tool like Piriform's CCleaner if you're not comfortable deleting files manually, and either way, back up the registry first.
@Katarinag01 Yes, you'll need to uninstall the game again. Once you've done so, use CCleaner or another tool to look for stray Sims 3-related entries and let the tool remove them. Then restart your computer, install the base game again, and see whether it works.