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The sims 3 crashing to desktop black screen but sound windows 7 ultimate

by gemsaidshutup
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The sims 3 crashing to desktop black screen but sound windows 7 ultimate

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when i play this game it works for a few hours then all of a sudden crashes to black screen although music still plays and in my task manager says not responding, running windows 7 ultimate, help please 

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Re: The sims 3 crashing to desktop black screen but sound windows 7 ultimate

Hero (Retired)

@gemsaidshutupSee all of these links for crashing and lagging:


If none of the above help you in any way, please answer the following questions: (Thanks to Crinrict)

  • What's your operating system?
  • Does the launcher start?
  • Are you getting any error messages?
  • How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
  • Do all installed games show up in the Origin client?
  • Which base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html
  • Which Security Software are you using (Firewall, Antivirus)?
  • Do you have the disc or download version or a mix?
  • Do you have any files with xctp in your documents\electronicarts\thesims3\ folder ? (those are crash logs)?

Please include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

See if this helps as well: http://answers.ea.com/t5/The-Sims-3/ISSUE-Sims-3-Minimizing/td-p/3230209

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