please help me check why i can not download the SIM4 the living city
yesterday，i buy the same expansion again in the steam careless and then i return the money
but today i can not use this expansion
@dannykuan0616 The issue is probably that Origin thinks you don't own the pack anymore, because the Steam version was removed, and that's the newest data. Try clearing Origin's cache:
Restart your computer, and see whether you can download City Living. If not, you'll need to contact EA customer support to ask for help.
Support is on limited hours right now, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.
@dannykuan0616 Have you cleared Origin's cache yet? Open your Origin game library, click on the Sims 4 icon, select More > Expansion Packs, and City Living will be close to the top.
July 2020 - last edited July 2020
@dannykuan0616 City Living is definitely listed under Expansion Packs. If your Origin install is set to a different language, it might have a different name, but the pack has to be there.
If the button on the pack says Download, then download it. If it says Buy Now, then contact EA customer support.
i thiink i should contact the EA customer support
It is ask for me buy it again！
When i log in the game，I can see that i already purchase it but i can not download