Help us improve Answers HQ! Take Survey No, Thanks

Re: The sim4

by dannykuan0616
Reply

Original Post

The sim4

★ Novice

please help me check why i can not download the SIM4 the living city 

 

yesterday,i buy the same expansion again in the steam careless and then i return the money

 

but today i can not use this expansion

Message 1 of 7 (277 Views)

Re: The sim4

@dannykuan0616  The issue is probably that Origin thinks you don't own the pack anymore, because the Steam version was removed, and that's the newest data.  Try clearing Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Restart your computer, and see whether you can download City Living.  If not, you'll need to contact EA customer support to ask for help.

 

https://help.ea.com/en/contact-us/

 

Support is on limited hours right now, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 7 (229 Views)

Re: The sim4

★ Novice

i can not find out the download file anymore,i

Message 3 of 7 (219 Views)

Re: The sim4

@dannykuan0616  Have you cleared Origin's cache yet?  Open your Origin game library, click on the Sims 4 icon, select More > Expansion Packs, and City Living will be close to the top.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 7 (207 Views)

Re: The sim4

★ Novice

i check the route,but notthing in there

Message 5 of 7 (162 Views)

Re: The sim4

[ Edited ]

@dannykuan0616  City Living is definitely listed under Expansion Packs.  If your Origin install is set to a different language, it might have a different name, but the pack has to be there.

 

If the button on the pack says Download, then download it.  If it says Buy Now, then contact EA customer support.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 7 (121 Views)

Re: The sim4

★ Novice

i thiink i should contact the EA customer support

 

It is ask for me buy it again!

 

When i log in the game,I can see that i already purchase it but i can not download

Message 7 of 7 (96 Views)
Twitter Stream