November 2019
I can click on the phone icon next to the home icon on the bottom menu of my sims game, it makes the sound, but the menu isn't popping up on the screen. I've tried removing my CC and updating all my mods, but still, nothing is happening. I don't know what to do.
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November 2019 - last edited November 2019
Please try moving your Mods folder to your desktop and delete the localthumbnailcache.package file, plus delete any other folder or file in the "'The Sims 4' folder with the word 'cache' in the title. Then re-enter the game and the game will make a fresh Mods folder. See if the issue is gone.
If this fixes the situation you can re-add your Mods/CC one at a time to see which one(s) were causing the issue. If you have many mods/CC you can re-add/troubleshoot via the 50/50 method. (By dividing them in half, testing half of them as a group, and if the issue is still there try with half of that half, etc., until you have found all of the Mods/CC that are causing the problem.)
November 2019 - last edited November 2019
Please try moving your Mods folder to your desktop and delete the localthumbnailcache.package file, plus delete any other folder or file in the "'The Sims 4' folder with the word 'cache' in the title. Then re-enter the game and the game will make a fresh Mods folder. See if the issue is gone.
If this fixes the situation you can re-add your Mods/CC one at a time to see which one(s) were causing the issue. If you have many mods/CC you can re-add/troubleshoot via the 50/50 method. (By dividing them in half, testing half of them as a group, and if the issue is still there try with half of that half, etc., until you have found all of the Mods/CC that are causing the problem.)
November 2019
November 2019
@Biblophiliagrl I'm so glad to hear it! Thank you for letting us know!