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Re: The Sims 4

by Phantomlover1717
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The Sims 4

★★★★ Novice

I have been trying to play The Sims 4 for about a week but I cannot due to a bug. I can create sims but I cannot play the game it stays on the loading screen. It isn't frozen but it wont let me play.

Message 1 of 17 (201 Views)

Accepted Solution
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Re: The Sims 4

First thing that jumps out, try updating your graphics card driver, you have an AMD Radeon R4. 

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Message 8 of 17 (138 Views)

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Re: The Sims 4

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content 

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Message 2 of 17 (192 Views)

Re: The Sims 4

★★★★ Novice

Do I need to delete my CC or just move it out of the folder?

 

Thanks

Message 3 of 17 (180 Views)

Re: The Sims 4

Both are fine, as long as it's not in the EA folder. Tongue out

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Message 4 of 17 (169 Views)

Re: The Sims 4

★★★★ Novice

Thanks for your help but it didn't work I was really hoping it did but I think there is a different reason to why it isn't working but thanks anyways.

Message 5 of 17 (160 Views)

Re: The Sims 4

Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit. 

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Message 6 of 17 (149 Views)

Re: The Sims 4

★★★★ Novice

Ok here it is.

Message 7 of 17 (145 Views)
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Re: The Sims 4

First thing that jumps out, try updating your graphics card driver, you have an AMD Radeon R4. 

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Message 8 of 17 (139 Views)

Re: The Sims 4

★★★★ Novice

I'm not a real tech whiz, how do you do that?

Message 9 of 17 (112 Views)

Re: The Sims 4

This might help:
http://support.amd.com/en-us/download

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Message 10 of 17 (108 Views)
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The Sims 4 Patch Notes

Check out the latest updates and bug fixes

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Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

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Forget your EA Account ID or password?

Reset, update, or link your account information.

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