I have been trying to play The Sims 4 for about a week but I cannot due to a bug. I can create sims but I cannot play the game it stays on the loading screen. It isn't frozen but it wont let me play.
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First thing that jumps out, try updating your graphics card driver, you have an AMD Radeon R4.
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Do you have any mods or CC (custom content)? Try taking that out.See this for more information: [PLEASE READ] Usage of Mods and Custom Content
Do I need to delete my CC or just move it out of the folder?
Both are fine, as long as it's not in the EA folder.
Thanks for your help but it didn't work I was really hoping it did but I think there is a different reason to why it isn't working but thanks anyways.
Could you post a DxDiag?Please follow this how to on how to gather your DxDiag. You can post the DxDiag by attaching it to your next reply.Don't paste it directly into your answer, because that won't fit.
Ok here it is.
I'm not a real tech whiz, how do you do that?
This might help:http://support.amd.com/en-us/download
Check out the latest updates and bug fixes
Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.
Reset, update, or link your account information.