Re: The Sims 4

by Phantomlover1717
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The Sims 4

★★ Apprentice

I have been trying to play The Sims 4 for about a week but I cannot due to a bug. I can create sims but I cannot play the game it stays on the loading screen. It isn't frozen but it wont let me play.

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Accepted Solution

Re: The Sims 4

First thing that jumps out, try updating your graphics card driver, you have an AMD Radeon R4. 


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Re: The Sims 4

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content 


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Re: The Sims 4

★★ Apprentice

Do I need to delete my CC or just move it out of the folder?

 

Thanks

Message 3 of 17 (485 Views)
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Re: The Sims 4

Both are fine, as long as it's not in the EA folder. Tongue out


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Message 4 of 17 (474 Views)

Re: The Sims 4

★★ Apprentice

Thanks for your help but it didn't work I was really hoping it did but I think there is a different reason to why it isn't working but thanks anyways.

Message 5 of 17 (465 Views)

Re: The Sims 4

Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit. 


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Message 6 of 17 (454 Views)

Re: The Sims 4

★★ Apprentice

Ok here it is.

Message 7 of 17 (450 Views)

Re: The Sims 4

First thing that jumps out, try updating your graphics card driver, you have an AMD Radeon R4. 


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Message 8 of 17 (444 Views)

Re: The Sims 4

★★ Apprentice

I'm not a real tech whiz, how do you do that?

Message 9 of 17 (417 Views)

Re: The Sims 4

This might help:
http://support.amd.com/en-us/download


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