The Sims 4 won't start. Please help.

by Love_Alison81
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The Sims 4 won't start. Please help.

★★★ Novice

Invalid license. Reason code = missing DLL: [d3d9.dll] Error: 0x7E 

This is the error code I'm getting. The game worked fine yesterday. Please help :-(

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Accepted Solution

Re: The Sims 4 won't start. Please help.

★★★ Novice

Uninstalling and reinstalling fixed the issue. Thanks. Standard smile

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Re: The Sims 4 won't start. Please help.

Give the solution in this post a try:
https://answers.ea.com/t5/Technical-Issues-PC/can-t-open-the-sim4/m-p/3428803


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Re: The Sims 4 won't start. Please help.

★★★ Novice

I gave that a try earlier but it didn't help. I also repaired the game but that didn't work so I uninstalled and it is in the process of redownloading. It is so strange since it worked last night.   

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Re: The Sims 4 won't start. Please help.

★★★ Novice

Uninstalling and reinstalling fixed the issue. Thanks. Standard smile

Message 4 of 5 (422 Views)

Re: The Sims 4 won't start. Please help.

★★★ Newbie

did you loose your progress with saves?

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