Help us improve Answers HQ! Take Survey No, Thanks

The Sims 4 video card error

by Kristin9898
Reply

Original Post

Re: The Sims 4 video card error

★★★ Newbie

I'm having the same video card error. I've not only tried to update all my softwares until my computer is up to date (I havent played since March or so and before that the game was working well.) I've even deleted more and more of my data and downloads and everything I can from my computer because I thought perhaps I had too much stuff! But it wont play and everything is all up to date. I thought maybe it's my PC but this thing is only a year old. Somebody help me, please!

Message 81 of 303 (1,793 Views)
0

Re: The Sims 4 video card error

Hero

Did you try all the suggestions in this thread ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 82 of 303 (1,790 Views)
0

Re: The Sims 4 video card error

★★★ Newbie

I have had no problem installing and playing Sims 3 on my laptop. I go to download Sims 4, and after it finally installed I go to play it, and I get a pop up saying the following....

Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:0000012f:912c9c10]


I ran a DxDiag report as well: http://pastebin.com/na8fUxnJ
I've been at this for like 3 hours now, could it be the fact I have Windows Vista 6

Message 83 of 303 (1,780 Views)
0

Re: The Sims 4 video card error

Hero

That looks like a really old card. Can't say if it's supported or not.

 

Your Graphics drivers are from 2008.

 

Check here if there are ANY newer drivers: http://support.amd.com/en-us

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 84 of 303 (1,768 Views)
0

Re: The Sims 4 video card error

★★★★ Newbie

Can someone please help me?! I justbought SIMS 4 for my birthday and am getting the video card error message. How can I fix it? Will it be expensive? 

This is my DirectX Diagnostic Tool info, under Display.

 

Device:

Name: Intel(R)G33/G31 Express Chipset Family

Manufacturer: Intel Corporation
Chip Type: Intel(R) GMA 3100
DAC Type: Internal
Approx. Total Memory: 384MB
Current Display Mode: 1600x1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor

 

Drivers:
Main Driver: igxprd32.dll
Version: 6.14.0010.5016 (english) 

 

I don't know much about computers so any help would be great!

Message 85 of 303 (1,731 Views)
0

Re: The Sims 4 video card error

Hero

That chipset is not supported by the game.

 

If you have a laptop, it's not possible to upgrade. You might wanna try get a refund for the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 86 of 303 (1,729 Views)
0

Re: The Sims 4 video card error

★★★★ Newbie

Me too I have a pretty old computer I'm wondering if the only way to play this would be to buy a new computer. I've looked at every solution on this site and others and no matter what I try it keeps giving me the same message.

Message 87 of 303 (1,714 Views)
0

Re: The Sims 4 video card error

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 88 of 303 (1,712 Views)
0

Re: The Sims 4 video card error

★★★ Newbie
I tried to do what you suggested but the same message pops up, what do I do?
Message 89 of 303 (1,696 Views)
0

Re: The Sims 4 video card error

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 90 of 303 (1,694 Views)
0
sims-all-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help