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The Sims 4 video card error

by Kristin9898
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Re: The Sims 4 video card error

Hero

@MIRAMELIS wrote:

how many times exactly do you have to press at the end?


Sorry, I do not understand your question.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 41 of 303 (2,138 Views)
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Re: The Sims 4 video card error

★★ Apprentice

This has probably been asked more times than people have answers for, but I've read through and followed all the varying instructions and steps and still nothing.  It was working fine and, then, suddenly...  video card error.  I've updated my Nvida both through the automated system and manually, I've done multiple system restores from days, even months, ago and still nothing.

 

Here's my DxDiag, if the link works: http://pastebin.com/Tr7U764G

 

Hopefully this can get worked out before my pre-order comes thought, else it'll be useless.

Message 42 of 303 (2,086 Views)
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Re: The Sims 4 video card error

Hero

You have a dual video card system (Intel Chip and Nvidia card). Make sure to run the game on the Nvidia card: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 43 of 303 (2,074 Views)
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Re: The Sims 4 video card error

★★ Apprentice

Yes, I'd had tried this, too, hoping that that had been the problem but it still gives me the error.  I even tried again upon reading with the same results.

Message 44 of 303 (2,069 Views)
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Re: The Sims 4 video card error

Hero

Did you patch your game yesterday ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 45 of 303 (2,066 Views)
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Re: The Sims 4 video card error

★★ Apprentice

Yep, well, first thing this morning and still the error. Frown

Message 46 of 303 (2,065 Views)
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Re: The Sims 4 video card error

Hero

Could you try moving your options.ini and your config.log (I think that's what it's called) files to the desktop (they are in documents\electronicarts\thesims4\) and then start the game to have them recreated

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 47 of 303 (2,061 Views)
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Re: The Sims 4 video card error

You may have to install the Clevo video drivers. Reference video drivers (updated video drivers from Nvidia) may not detect and/or operate laptop hardware properly. Nvidia uses Optimus software to switch the graphics. Optimus is usually installed as part of the device driver. You should be able to open the video control panel and set what applications (games) will switch the graphics chips. A lesser possibility may be the gaming video chip is damaged.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 48 of 303 (2,057 Views)
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Re: The Sims 4 video card error

★★ Apprentice

@crinrict wrote:

Could you try moving your options.ini and your config.log (I think that's what it's called) files to the desktop (they are in documents\electronicarts\thesims4\) and then start the game to have them recreated


Moving the files out didn't work, I'm afraid.  Even tried rebooting and trying again.  All of my other Origin games, and stand-alones, work fine; even Sim City is working beautifully.

Message 49 of 303 (2,050 Views)
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Re: The Sims 4 video card error

Hero

Did you try  @roberta591 's suggestion ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 50 of 303 (2,046 Views)
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