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The Sims 4 video card error

by Kristin9898
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Original Post

Re: The Sims 4 video card error

★★★★ Newbie

So in 2019 still the same nonsense. Downloaded the game now that it's free. My drivers are all up to date, and it's literally impossible that my pc shouldn't be able to play multiple instances of this game. Simultaneously even. WTH?

Message 291 of 303 (399 Views)
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Re: The Sims 4 video card error

[ Edited ]
Hero

Did you try all the suggestions here: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600612#M13596...

 

Is windowed mode working for you ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 292 of 303 (372 Views)
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Re: The Sims 4 video card error

★ Guide

Here is a video a made a while ago on TS3 about this issue it also works for TS4 https://www.youtube.com/watch?v=c0OPNYj47ik&list=PLBW0vNiY7a4K-XT1s3TBJ0S9_e2zKH4YZ

Message 293 of 303 (348 Views)
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Re: The Sims 4 video card error

★★★ Newbie

Can i get some help please thank you Standard smile

Message 294 of 303 (310 Views)
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Re: The Sims 4 video card error

Hero

Hi @jooniewrld 

 

your computer is unfortunately below minimum requirements of the game.

 

you won't be able to play it with it.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 295 of 303 (301 Views)
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Re: The Sims 4 video card error

★★★★ Newbie

how do I check if the requirements are met by my pc? :-/

Message 296 of 303 (223 Views)
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Re: The Sims 4 video card error

Hero

@divapixie wrote:

how do I check if the requirements are met by my pc? :-/


Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 297 of 303 (202 Views)
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Re: The Sims 4 video card error

[ Edited ]
★★★★ Novice

I HAD TO COPY AND PASTE IT BUT WHATS WRONG WITH IT PLEASE HELP

 

Spoiler

-----------------
System Information
------------------
Time of this report: 6/29/2019, 22:52:10
Machine name: HOME
Machine Id: {EF740920-5041-4BC2-A066-AD55CB311C29}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 550-153w
BIOS: A0.07 (type: UEFI)
Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz (4 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 4932MB used, 9063MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4400
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_2B2C103C&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.636242,0.334484), Green(0.309094,0.623547), Blue(0.150891,0.067883), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: HP 23vx LED Backlit Monitor
Monitor Model: HP 23vx
Monitor Id: HWP3298
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15 

 

Message 298 of 303 (153 Views)
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Re: The Sims 4 video card error

Hero
@lizzie1217_panda Your card is a bit below specs but you should be able to run it on low settings.

Does it run in windowed mode ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 299 of 303 (126 Views)

Re: The Sims 4 video card error

★★★★ Novice
no it does not open inn window mode do i need a new video card thats what it says i need i dont klnow a lot baout computers when i try to open sims it wont open and a thing saying unable to start: cant run sims 4 with the video card in this system.please ckeck that video card metts the minimum specifications and that the lastest video drivers are installed [0e6d1221:1df4e8dc:80010003:00000000]
Message 300 of 303 (114 Views)
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