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The Sims 4 video card error

by Kristin9898
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Re: The Sims 4 video card error

★★ Novice

 


@Kristin9898 wrote:
I purchased the premium version of the game, I had no issues with loading Sims 3, 2, or deluxe edition but suddenly my video card doesn't meet the minimum requirements? I'm not certain if I'm looking at the right thing, but it says my video card is Intel(R) 82945G Express Chipset Family, it's the original video card on my HP Pavillion, am I expected to purchase a new video card just to play the game? If this is the case I would like a refund which Walmart has already refused to do.

Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[oe61221:1df4e8dc:0000000]

Well im ur 80the me too-r i seriously am having the same problem, although i haven't changed the video card or anything, i was playing the game a few days ago n now, poof it doesnt work, i dont no what is going on, im starting to get pretty mad here, coz my family i was playing on had so many generations (if u search 23Mi on the sims 4 bar look at the bonnie and vonnie household, or type in Bonnie and Vonnie, or the opposite, Vonnieand Bonnie, then see if the creator is 23Mi < my account, then look at all the generations) and now i cant continue it, Confusedmileymad:


Message 21 of 303 (4,978 Views)
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Re: The Sims 4 video card error

★★ Novice

@cglynce wrote:

@GNAHHHH wrote:

Happened to me too. But i bought a brand new laptop 3 months ago for gaming and my sims4 was running fine until this morning. -.- i just tried the repair game and still the same message pops up. WTF?


SAME HERE!!!!!!

Message 22 of 303 (4,973 Views)
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Re: The Sims 4 video card error

★★ Novice

@crinrict wrote:

Here: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

 

I mean make sure that the game uses the card and not the chip


Didnt work 4 me Confusedmileysad:

Message 23 of 303 (4,971 Views)
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Re: The Sims 4 video card error

Hero

@CMoth82 wrote:

I followed the instructions on that page, and ensured that both Origin and The Sims 4 are both using my laptop's nVidia card (GeForce GT 750M).  I even set the preferred graphics processor on the global tab to the nVidia card and rebooted.  But I still get the error message.  I've gone back and checked the settings are still applied in the nVidia control panel, and they are.  My graphics drivers are all completely updated, all Windows updates installed, game updates applied, tried a "repair" of the game, Origin has only just been installed, so that's up-to-date too.

 

Here's my dxdiag info: http://pastebin.com/UWqc9unJ


 There's a file called config.log in your documents folder. What does that say if you open it with a text editor ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 24 of 303 (4,961 Views)
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Re: The Sims 4 video card error

Hero

@BoboCandi wrote:

@crinrict wrote:

Here: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

 

I mean make sure that the game uses the card and not the chip


Didnt work 4 me Confusedmileysad:


Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 25 of 303 (4,960 Views)
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Re: The Sims 4 video card error

★★ Newbie

I had the same problem... and I tried that for days yet i still havent been able to play sims 4Confusedmileysad:

Message 26 of 303 (4,951 Views)
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Re: The Sims 4 video card error

★ Novice
Why does this happen i waited weeks i got all excited and if your saying it wants me to get a new video card then no. (I tried deleting all the things i don't really need, so you should try it if not get all the stuff back)
Message 27 of 303 (4,949 Views)
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Re: The Sims 4 video card error

★★★ Novice

@crinrict wrote:

@CMoth82 wrote:

I followed the instructions on that page, and ensured that both Origin and The Sims 4 are both using my laptop's nVidia card (GeForce GT 750M).  I even set the preferred graphics processor on the global tab to the nVidia card and rebooted.  But I still get the error message.  I've gone back and checked the settings are still applied in the nVidia control panel, and they are.  My graphics drivers are all completely updated, all Windows updates installed, game updates applied, tried a "repair" of the game, Origin has only just been installed, so that's up-to-date too.

 

Here's my dxdiag info: http://pastebin.com/UWqc9unJ


 There's a file called config.log in your documents folder. What does that say if you open it with a text editor ?


Here it is:

 === Application info ===
Name:            Sims4
Version:        
Build:           Release
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 2 RAM: 4 CPU Speed: 1995 Threading: 3
Adjusted CPU: 2460 RAM: 16282 Adjusted RAM: 15770 Cores: 2
=== Machine info ===
OS version:      Windows 8.1 6.3.9600
OS prod type:   
OS major ver:    6
OS minor ver:    3
OS SP major ver:
OS SP minor ver:
OS is 64Bit:     1
CPU:             GenuineIntel
    Brand:       Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Family:      6
    Model:       5
    Cores:       2
    HT:          1
    x64:         1
Memory:          16282MB
Free memory:     13655MB
VA space:        4095MB
User:            c.moth
Computer:        PUG
=== Graphics device info ===
Number:          0
Name (driver):   Intel(R) HD Graphics Family
Name (database): 4th Gen Intel(R) Core processor graphics HD 4400 - Mobile Haswell - ULT GT2 [Found: 1, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 0a16, Board: 05fa1028, Chipset: 000b
Driver:          nvumdshim.dll, Version: 9.18.13.3165, GUID: D7B78E66-4956-11CF-C57F-F725B6C2C435
Driver version:  3165
Monitor:         \\.\DISPLAY1
Texture memory:  1988MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
NumBoots 4294967295
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 1280
ResolutionHeight 720
ResolutionRefresh 60
SceneResolution 3
VisualQuality 3
FullScreen 1
WindowedFullScreen 0
FrameRateLimit 200
AudioQuality 2
AudioOutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
NumBoots 4294967295
LightingQuality 2
GeneralReflections 2
ObjectQuality 2
VisualEffects 2
PostProcessing 1
UseUncompressedTextures 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 2
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
UseHiDpi 1
UiScale 100
ResolutionWidth 1182
ResolutionHeight 665
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 3
FullScreen 0
WindowedFullScreen 0
FrameRateLimit 200
AudioQuality 2
AudioOutputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
MatchSpeedStereoMusic 1
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 1
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

 

 

Message 28 of 303 (4,907 Views)
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Re: The Sims 4 video card error

★★★ Novice

After getting in contact with EA Support, the cause of the problem was actually out-dated nVidia drivers.  Even though nVidia's software said it would download the drivers, it didn't actually install them.  My drivers were from 2013.  After telling it to install the new drivers, it launched without any issues.  Hopefully this is all that's wrong with other's installations.

Message 29 of 303 (4,779 Views)
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Re: The Sims 4 video card error

★★ Newbie

Getting the same error with video card not compatible. Ive used it before - i know it is and its on the supported list. I've already tried -w to create the windowed mode however that doesnt work. Ive also attempted to repair the game, no luck on either. Graphics card is old, 2012, however it should work. No updates are available its on the lateste version. Please help!

 

Below is my DxDiag:

 

http://pastebin.com/FLkReUXt

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