Help us improve Answers HQ! Take Survey No, Thanks

The Sims 4 video card error

by Kristin9898
Reply

Original Post

Accepted Solution

The Sims 4 video card error

[ Edited ]
★★ Novice
I purchased the premium version of the game, I had no issues with loading Sims 3, 2, or deluxe edition but suddenly my video card doesn't meet the minimum requirements? I'm not certain if I'm looking at the right thing, but it says my video card is Intel(R) 82945G Express Chipset Family, it's the original video card on my HP Pavillion, am I expected to purchase a new video card just to play the game? If this is the case I would like a refund which Walmart has already refused to do.

Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[oe61221:1df4e8dc:0000000]
Message 1 of 303 (129,140 Views)

Accepted Solution

Re: The Sims 4 video card error

[ Edited ]
Hero

There is two reasons for this error

 

  • Issue with Origin in Game
  • Your graphics drivers are outdated
  • You have a dual graphics card system
  • Your card doesn't meet the minimum requirements of the game

Solutions you can try

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


View in thread

Message 98 of 303 (69,873 Views)

All Replies

Re: The Sims 4 video card error

★★ Novice

Hey there. First run a check to see if your laptop meets the minimum requirments (And I mean minimum). I had this problem when I first downloaded the game and after checking to see if I had the right things to run the game it said I did, the very minimum.

 

I was just about to ask for a refund and write a complaint when I tried this first - I made sure the game was up to date in patches. Go to Origin and on the downloaded game right-click on it and press "Check for update".

 

THEN after that is done right-click again on the sims 4 game in Origin and press "Repair Game".

 

My game started working after that (even after mutliple "Video card error - not compatible with the game, update driver" messages. The game runs really smooth and I have had no crashes or glitches Standard smile

 

Oh and also just to be safe I would run it in windows mode to start with. To do that just right-click again on the game in Origin, click on Game Properties and type in the box -w.

 

Hope this helps you out. It worked for me after hours of frustration and searching the net.

 

Good Luck!! x

Message 2 of 303 (128,557 Views)

Re: The Sims 4 video card error

★★★★ Novice

can someone help ma too im having the same problem heres my dxdiag http://pastebin.com/UJ7kyUpd

Message 3 of 303 (128,117 Views)

Re: The Sims 4 video card error

[ Edited ]
Hero

@Kristin9898 wrote:
I purchased the premium version of the game, I had no issues with loading Sims 3, 2, or deluxe edition but suddenly my video card doesn't meet the minimum requirements? I'm not certain if I'm looking at the right thing, but it says my video card is Intel(R) 82945G Express Chipset Family, it's the original video card on my HP Pavillion, am I expected to purchase a new video card just to play the game? If this is the case I would like a refund which Walmart has already refused to do.

Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[oe61221:1df4e8dc:0000000]

The Intel 82945G is almost a decade old. In computer terms, your graphics chipset is ancient. I don't know what else is in that computer, but if the graphics chipset is any indication, I suspect upgrading your hardware won't cut it.

 

Walmart can't refund it because you used up the product code. That's what you paid for. Without it, the disc is useless. If you want a refund, check out the great game guarantee and see if you're elligible.

 

https://www.origin.com/great-game-guarantee



I don't work for EA.

Message 4 of 303 (128,114 Views)

Re: The Sims 4 video card error

[ Edited ]
Hero (Retired)

@OblivionLord123 

Card name: AMD Radeon HD 6700 Series

 Driver Date/Size: 12/19/2012

 

Update Catalyst Drivers

 

http://support.amd.com/en-us/download

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

14.4 4/25/2014

 

Do you have two of those things in Crossfire?  If you continue to have the issue even on newest drivers, perhaps try disabling Crossfire from Catalyst.  Just to test.

 

------------

@kristin 

82945G = GMA 950

It isn't going to work like Fred said.  Even in 2005 when the GMA 950 was brand new... it was not a gaming machine, far from it.  I am sorry.

Message 5 of 303 (128,107 Views)
0

Re: The Sims 4 video card error

★★★ Newbie

Happened to me too. But i bought a brand new laptop 3 months ago for gaming and my sims4 was running fine until this morning. -.- i just tried the repair game and still the same message pops up. WTF?

Message 6 of 303 (127,823 Views)

Re: The Sims 4 video card error

★★★★ Novice

@GNAHHHH wrote:

Happened to me too. But i bought a brand new laptop 3 months ago for gaming and my sims4 was running fine until this morning. -.- i just tried the repair game and still the same message pops up. WTF?


I'm having the same problem. The game was running just fine up until this evening.

I'm playing the game on an MSI GT70-2OD.

My dxdiag info is here: http://pastebin.com/aHxyhz01

Message 7 of 303 (127,799 Views)
0

Re: The Sims 4 video card error

★★★★ Novice

@cglynce wrote:

@GNAHHHH wrote:

Happened to me too. But i bought a brand new laptop 3 months ago for gaming and my sims4 was running fine until this morning. -.- i just tried the repair game and still the same message pops up. WTF?


I'm having the same problem. The game was running just fine up until this evening.

I'm playing the game on an MSI GT70-2OD.

My dxdiag info is here: http://pastebin.com/aHxyhz01


Reinstalled my video card drivers from Nvidia'a site, now the game's running. Standard smile

Message 8 of 303 (127,791 Views)
0

Re: The Sims 4 video card error

★★★ Newbie
But I have the Intel g31/g33 express family chip set.
Message 9 of 303 (127,637 Views)
0

Re: The Sims 4 video card error

★★★★ Novice

 

 

I also just found out this problem. But before this, my laptop have issues with the new update of my Intel(R) HD Graphic Family bcs the brightness wont go up or down when i tried to adjust it. so i accidentally uninstall the latest update and reinstall the prev one which is the 10.18.10.3960 version  and my brightness works fine but my sims 4 wont load. However, i didnt do anything to my NVIDIA GeForce GT 750M so it still remains the same but i tried updating , it says its up to date which is the 9.18.13.2702 version . I tried to find update for Sims4 but there is no update. Please help me!Confusedmileysad: 

Message 10 of 303 (125,187 Views)
sims-four-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help