May 2019 - last edited May 2019
Did you try all the suggestions here: https://answers.ea.com/t5/Technical-Issues-PC/PLEASE-READ-Unrecognized-Video-Card/m-p/7600612#M13596...
Is windowed mode working for you ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
Here is a video a made a while ago on TS3 about this issue it also works for TS4 https://www.youtube.com/watch?v=c0OPNYj47ik&list=PLBW0vNiY7a4K-XT1s3TBJ0S9_e2zKH4YZ
May 2019
Hi @jooniewrld
your computer is unfortunately below minimum requirements of the game.
you won't be able to play it with it.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
how do I check if the requirements are met by my pc? :-/
June 2019
@divapixie wrote:
how do I check if the requirements are met by my pc? :-/
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019 - last edited July 2019 by crinrict
I HAD TO COPY AND PASTE IT BUT WHATS WRONG WITH IT PLEASE HELP
-----------------
System Information
------------------
Time of this report: 6/29/2019, 22:52:10
Machine name: HOME
Machine Id: {EF740920-5041-4BC2-A066-AD55CB311C29}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 550-153w
BIOS: A0.07 (type: UEFI)
Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz (4 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 4932MB used, 9063MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4400
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_041E&SUBSYS_2B2C103C&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2160 MB
Dedicated Memory: 112 MB
Shared Memory: 2048 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.636242,0.334484), Green(0.309094,0.623547), Blue(0.150891,0.067883), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: HP 23vx LED Backlit Monitor
Monitor Model: HP 23vx
Monitor Id: HWP3298
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
July 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2019