December 2014
@Kristin9898 wrote:
I purchased the premium version of the game, I had no issues with loading Sims 3, 2, or deluxe edition but suddenly my video card doesn't meet the minimum requirements? I'm not certain if I'm looking at the right thing, but it says my video card is Intel(R) 82945G Express Chipset Family, it's the original video card on my HP Pavillion, am I expected to purchase a new video card just to play the game? If this is the case I would like a refund which Walmart has already refused to do.
Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.
[oe61221:1df4e8dc:0000000]
Well im ur 80the me too-r i seriously am having the same problem, although i haven't changed the video card or anything, i was playing the game a few days ago n now, poof it doesnt work, i dont no what is going on, im starting to get pretty mad here, coz my family i was playing on had so many generations (if u search 23Mi on the sims 4 bar look at the bonnie and vonnie household, or type in Bonnie and Vonnie, or the opposite, Vonnieand Bonnie, then see if the creator is 23Mi < my account, then look at all the generations) and now i cant continue it, mileymad:
December 2014
@crinrict wrote:Here: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
I mean make sure that the game uses the card and not the chip
Didnt work 4 me mileysad:
December 2014
@CMoth82 wrote:
I followed the instructions on that page, and ensured that both Origin and The Sims 4 are both using my laptop's nVidia card (GeForce GT 750M). I even set the preferred graphics processor on the global tab to the nVidia card and rebooted. But I still get the error message. I've gone back and checked the settings are still applied in the nVidia control panel, and they are. My graphics drivers are all completely updated, all Windows updates installed, game updates applied, tried a "repair" of the game, Origin has only just been installed, so that's up-to-date too.
Here's my dxdiag info: http://pastebin.com/UWqc9unJ
There's a file called config.log in your documents folder. What does that say if you open it with a text editor ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2014
@BoboCandi wrote:
@crinrict wrote:
Here: http://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/
I mean make sure that the game uses the card and not the chip
Didnt work 4 me mileysad:
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Please either use pastebin.com and put the link here or use spoiler tags.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2014
I had the same problem... and I tried that for days yet i still havent been able to play sims 4mileysad:
December 2014
December 2014
@crinrict wrote:
@CMoth82 wrote:I followed the instructions on that page, and ensured that both Origin and The Sims 4 are both using my laptop's nVidia card (GeForce GT 750M). I even set the preferred graphics processor on the global tab to the nVidia card and rebooted. But I still get the error message. I've gone back and checked the settings are still applied in the nVidia control panel, and they are. My graphics drivers are all completely updated, all Windows updates installed, game updates applied, tried a "repair" of the game, Origin has only just been installed, so that's up-to-date too.
Here's my dxdiag info: http://pastebin.com/UWqc9unJ
There's a file called config.log in your documents folder. What does that say if you open it with a text editor ?
Here it is:
=== Application info === Name: Sims4 Version: Build: Release === Rating info === GPU: 3 GPU Memory: 4 CPU: 2 RAM: 4 CPU Speed: 1995 Threading: 3 Adjusted CPU: 2460 RAM: 16282 Adjusted RAM: 15770 Cores: 2 === Machine info === OS version: Windows 8.1 6.3.9600 OS prod type: OS major ver: 6 OS minor ver: 3 OS SP major ver: OS SP minor ver: OS is 64Bit: 1 CPU: GenuineIntel Brand: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz Family: 6 Model: 5 Cores: 2 HT: 1 x64: 1 Memory: 16282MB Free memory: 13655MB VA space: 4095MB User: c.moth Computer: PUG === Graphics device info === Number: 0 Name (driver): Intel(R) HD Graphics Family Name (database): 4th Gen Intel(R) Core processor graphics HD 4400 - Mobile Haswell - ULT GT2 [Found: 1, Supported: 1] Vendor: Intel Chipset: Vendor: 8086, Device: 0a16, Board: 05fa1028, Chipset: 000b Driver: nvumdshim.dll, Version: 9.18.13.3165, GUID: D7B78E66-4956-11CF-C57F-F725B6C2C435 Driver version: 3165 Monitor: \\.\DISPLAY1 Texture memory: 1988MB Vertex program: 3.0 Pixel program: 3.0 Hardware TnL: 1 Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz === Options === NumBoots 4294967295 LightingQuality 2 GeneralReflections 2 ObjectQuality 2 VisualEffects 2 PostProcessing 1 UseUncompressedTextures 0 TerrainQuality 1 EdgeSmoothing 0 SimQuality 2 ViewDistance 3 AdvancedRendering 1 VerticalSync 0 UseHiDpi 1 UiScale 100 ResolutionWidth 1280 ResolutionHeight 720 ResolutionRefresh 60 SceneResolution 3 VisualQuality 3 FullScreen 1 WindowedFullScreen 0 FrameRateLimit 200 AudioQuality 2 AudioOutputMode 1 MasterLevel 255 VoiceLevel 255 SoundFXLevel 255 MusicLevel 255 MenuMusicLevel 255 UISoundSXLevel 255 AmbientLevel 255 FocusMute 1 VoiceMute 0 SoundFXMute 0 MusicMute 0 UIMute 0 AmbientMute 0 MatchSpeedStereoMusic 1 EdgeScrolling 1 EdgeScrollingWarning 1 EnableTelemetry 1 InvertHorizontalRotation 0 InvertVerticalRotation 0 AdvancedCamera 0 ScreenshotPostUI 0 VideoCaptureSize 1 VideoCaptureQuality 2 VideoCaptureSound 1 VideoCaptureTime 0 VideoCaptureHideUI 1 AutonomyHousehold 3 AutonomyDisabledForActiveSim 0 SimsSetAgeSpeed 1 SimsSetAgingEnabled 2 TradSocialMenuEnabled 0 MemoriesHelperEnabled 1 AutoAgeUnplayed 1 NPCReplacement 1 TutorialEnabled 1 ShowModListStartup 1 ScriptModsEnabled 0 ShowOnlineNotifications 1 AutoReconnect 1 OnlineAccess 1 DisableComments 0 === Default Options === NumBoots 4294967295 LightingQuality 2 GeneralReflections 2 ObjectQuality 2 VisualEffects 2 PostProcessing 1 UseUncompressedTextures 0 TerrainQuality 1 EdgeSmoothing 0 SimQuality 2 ViewDistance 3 AdvancedRendering 1 VerticalSync 0 UseHiDpi 1 UiScale 100 ResolutionWidth 1182 ResolutionHeight 665 ResolutionRefresh 4294967295 SceneResolution 3 VisualQuality 3 FullScreen 0 WindowedFullScreen 0 FrameRateLimit 200 AudioQuality 2 AudioOutputMode 1 MasterLevel 255 VoiceLevel 255 SoundFXLevel 255 MusicLevel 255 MenuMusicLevel 255 UISoundSXLevel 255 AmbientLevel 255 FocusMute 1 VoiceMute 0 SoundFXMute 0 MusicMute 0 UIMute 0 AmbientMute 0 MatchSpeedStereoMusic 1 EdgeScrolling 1 EdgeScrollingWarning 1 EnableTelemetry 1 InvertHorizontalRotation 0 InvertVerticalRotation 0 AdvancedCamera 0 ScreenshotPostUI 0 VideoCaptureSize 1 VideoCaptureQuality 2 VideoCaptureSound 1 VideoCaptureTime 0 VideoCaptureHideUI 1 AutonomyHousehold 3 AutonomyDisabledForActiveSim 0 SimsSetAgeSpeed 1 SimsSetAgingEnabled 2 TradSocialMenuEnabled 0 MemoriesHelperEnabled 1 AutoAgeUnplayed 1 NPCReplacement 1 TutorialEnabled 1 ShowModListStartup 1 ScriptModsEnabled 0 ShowOnlineNotifications 1 AutoReconnect 1 OnlineAccess 1 DisableComments 0
January 2015
After getting in contact with EA Support, the cause of the problem was actually out-dated nVidia drivers. Even though nVidia's software said it would download the drivers, it didn't actually install them. My drivers were from 2013. After telling it to install the new drivers, it launched without any issues. Hopefully this is all that's wrong with other's installations.
January 2015
Getting the same error with video card not compatible. Ive used it before - i know it is and its on the supported list. I've already tried -w to create the windowed mode however that doesnt work. Ive also attempted to repair the game, no luck on either. Graphics card is old, 2012, however it should work. No updates are available its on the lateste version. Please help!
Below is my DxDiag: