The Sims 4 not responding after origin update

[FrancoisSergeant]

I've updated my sims 4 but each time i launch it, there's an "Sims 4 has stopped working" error... I've tried fixing the problem myself but failed. Can someone help me please

[FrancoisSergeant · Accepted solution]

I fixed it, I choose to run the sims in win 32 bit and now my game works :D

To do this go to origin - The sims 4 and right click it - game properties - the sims 4 32 bit

[Phantomlover1717]

If you have any CC (custom content) try taking that out. 

If not, could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by using Pastebin and share the link with us in this topic. Or paste the full thing in between spoiler tags.
Don't paste it directly into your answer, because that won't fit.

[FrancoisSergeant]

Time of this report: 12/15/2015, 10:36:02
Machine name: MELIZE-PC
Operating System: Windows 7 Alienware 2010 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: English (Regional Setting: English)
System Manufacturer: BIOSTAR Group
System Model: H81MG
BIOS: BIOS Date: 06/27/14 10:30:18 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 4260MB used, 12023MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

[FrancoisSergeant · Accepted solution]

I fixed it, I choose to run the sims in win 32 bit and now my game works :D

To do this go to origin - The sims 4 and right click it - game properties - the sims 4 32 bit

[Phantomlover1717]

@FrancoisSergeant great, but you have an laptop made for gaming. You should be able to run 64 bit.
Try to add the 64 bit (ts4x64.exe) to your graphic card contol panel.
Right click your desktop to access your NVidia contol panel, in the 3D option add ts4x64.exe and choose to run it with the powerful graphics card.
After that change back the 32 to 64 bit, and test it. You might even be able to run the game on the highest graphic settings. 

[FrancoisSergeant]

Where do I change it? I'm sorry I'm confused

[Phantomlover1717]

@FrancoisSergeant have a look at: http://forums.thesims.com/en_US/discussion/776882/sims-4-and-switchable-graphics-how-to-nvidia-amd