The Sims 4 not launching [ Edited ]

[willhasnolife]

The Sims 4 is not launching. When I open it, it's just a blank screen. I can hear the music but I cannot see anything. When I close it and open it again, I can briefly see the custom cursor and sometimes I can see the start-screen for a split second. I can also click on buttons but I just can't see what's happening.

Error log:

• Description
• Faulting Application Path:      C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
• Problem signature
• Problem Event Name:     APPCRASH
• Application Name:       TS4.exe
• Application Version:    1.2.24.20
• Application Timestamp:  546d5fc4
• Fault Module Name:      TS4.exe
• Fault Module Version:   1.2.24.20
• Fault Module Timestamp: 546d5fc4
• Exception Code: c000001d
• Exception Offset:       018ccfcb
• OS Version:     6.3.9600.2.0.0.768.101
• Locale ID:      2057
• Additional Information 1:       f053
• Additional Information 2:       f05300e8e3a6566b0b6f9eb0d749c181
• Additional Information 3:       2b9d
• Additional Information 4:       2b9d5c1b3fdcf581cee79c2312da8af2
• Extra information about the problem
• Bucket ID:      5da1e5fbc3fea107f50456d7df36c960 (73684473705)

DxDiag: http://pastebin.com/qpZSnkzN

No, I am not using any mods or any other add-on content; it's completely fresh and out-of-the-box.

I have tried disabling "Origin in Game" in Additional Game Properties (as suggested by EA support on Twitter) but that did nothing.

DirectX is up-to-date (11) and so is my video driver.

Please help - I really want to play this game. I bought The Sims 3 a while ago, had a similar problem and nobody helped.

[crinrict · Accepted solution]

You CPU and graphics chip is all in all a bit low but it does fulfill the minimum requirements (barely, but it does).

Did you try everything listed in the FAQ

Game doesn't start

The game never worked

• Start Origin and the game as administrator
• Use ccleaner to clean your registry.
• Delete the Origin cache files.
• Check your hardware, esp. chkdsk, to make sure your hard drive doesn't have any issues
• Make sure your antivirus software/firewall are not blocking the connection. It's not always enough to create an exception especially if the program has already blicked the game. Check your firewall/antivirus software's manaul on how to proceed. Comodo Firewall seems to be notorious for blocking. Add the following programs to your exception list: authorizationUI, TS4.exe, Origin.exe
• Start the game in windowed mode. If the game runs, lower all settings and put it back to full-screen mode.
• Eliminate issues with Origin
• Deactivate Origin ingame
• Reinstall Origin and the game and make sure they are on the same drive, preferably c:
• Repair the game through Origin
• Clean Boot your PC
• Play in offline mode
• Make sure that you don't have programs that have a known conflict with Origin
• Update your graphics drivers.
• VPNs can lead to potential conflicts with the game
• Make sure your computer fulfills the requirements of the game.
• Make sure your Windows is updated
• Make sure the game is updated (Right-click on the Game in Origin and choose Search for Updates).
• Network Troubleshooting:
  • How can I reset the Hosts file back to the default?
  • How to flush DNS Cache for Windows

The game suddenly doesn't start anymore

On top of the things above you can also try this

• Reset your user files
• Deactivate newly installed programs

[crinrict · Accepted solution]

You CPU and graphics chip is all in all a bit low but it does fulfill the minimum requirements (barely, but it does).

Did you try everything listed in the FAQ

Game doesn't start

The game never worked

• Start Origin and the game as administrator
• Use ccleaner to clean your registry.
• Delete the Origin cache files.
• Check your hardware, esp. chkdsk, to make sure your hard drive doesn't have any issues
• Make sure your antivirus software/firewall are not blocking the connection. It's not always enough to create an exception especially if the program has already blicked the game. Check your firewall/antivirus software's manaul on how to proceed. Comodo Firewall seems to be notorious for blocking. Add the following programs to your exception list: authorizationUI, TS4.exe, Origin.exe
• Start the game in windowed mode. If the game runs, lower all settings and put it back to full-screen mode.
• Eliminate issues with Origin
• Deactivate Origin ingame
• Reinstall Origin and the game and make sure they are on the same drive, preferably c:
• Repair the game through Origin
• Clean Boot your PC
• Play in offline mode
• Make sure that you don't have programs that have a known conflict with Origin
• Update your graphics drivers.
• VPNs can lead to potential conflicts with the game
• Make sure your computer fulfills the requirements of the game.
• Make sure your Windows is updated
• Make sure the game is updated (Right-click on the Game in Origin and choose Search for Updates).
• Network Troubleshooting:
  • How can I reset the Hosts file back to the default?
  • How to flush DNS Cache for Windows

The game suddenly doesn't start anymore

On top of the things above you can also try this

• Reset your user files
• Deactivate newly installed programs

[willhasnolife]

I did everything on that list apart from reinstallation and now it's working. Thanks! Hopefully it doesn't crash after 20 minutes like The Sims 3 did.

[itzchanny]

Same and nothing is working

[itzchanny]

Same and nothing is working