September 2019 - last edited September 2019
It used to work perfectly fine until I updated the game a few days ago. When I start the game, the moving sims 4 logo appears but it freezes and doesn't respond before seeing the spinning plumbob loading screen.
I tried the following methods to solve the problem but none of them worked.
However, I noticed one strange thing when I was checking the CC files. When I have about 7GB of cc, the game would work fine but when I exceed that specific amount of CC, the game wouldn't start-up again.
I really don't want to re-install all of my CCs because I used so much of it already
Please help, I've uploaded the DxDiag so that it could help. Thank you in advance
Solved! Go to Solution.
September 2019
September 2019 - last edited September 2019
@anyp1116
Go to the Lenovo page and look for new drivers for your hardware including BIOS
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-...
You can also look for graphics drivers for your Intel(R) HD Graphics 520 here. Your graphics card drivers are 2 years old
https://downloadcenter.intel.com/
You have strange reports related to OneDrive. Have you ever received a message like this: "Sorry, OneDrive can't add your folder right now"?
Confirm that you on OneDrive keep the game installation folder only, and the current game folder is on your computer, on drive C in Documents.
Are you in a federated environment? Because if you are, it looks like your tenant admin has set some GB limits.
September 2019 - last edited September 2019
Thank you for your reply.
The game is still not working
Additionally, the game didn't respond on the Sims 4 screen before, but now it doesn't respond on a white screen after the Sims 4 logo is shown.
I'll attach the dxdiag again in case some information has changed (such as OneDrive).
Thank you again for your help!
September 2019
September 2019
Thank you so so much!
After moving my saves, tray and mods folder to the new game folder, now everything works perfectly fine :D
I've been stressing out about this for days and I would not have been able to play Sims again if it wasn't your help haha
Thanks again!