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The Sims 4 frozes

by nattyvo
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Original Post

The Sims 4 frozes

★★★★ Newbie

I have not been able to play the Sims 4 for the last week because each time I open the game it frozes when the logo appears I think that the problem was caused by the latest update but I have no idea how to fix it. Can anyone help?

Message 1 of 3 (69 Views)

Re: The Sims 4 frozes

[ Edited ]

@nattyvo  Are you playing in Windows or macOS?  I can move this thread to one of the dedicated Sims forums, if you want.

 

Edit:  Looks like someone else beat me to it.  Never mind.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (50 Views)

Re: The Sims 4 frozes

★ Pro
@nattyvo

If you have any mods move the mods folder to the desktop. Delete localthumbcache.package file in the game folder and fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.

(If you don't have CC or mods delete this file and fix the game also. The game will create the same new file but without saved errors.)

Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method
If it does not work then we'll try another method later

I don't work for EA
Message 3 of 3 (38 Views)
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