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Re: The Sims 4 doesn't open

by AB_928Z
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The Sims 4 doesn't open

★★★★ Newbie

The game doesn't open, it keeps on The Sims 4 with the white background screen. I think it maybe could be for the custom content I have but i'm not sure.

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Re: The Sims 4 doesn't open

★★★★ Guide

@clxrxhrz

 

Try a test game without your mods folder.

Move your mods folder to the desktop, delete the game cache and the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

How to Delete Cache Files - https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Deleting the cache files will remove all traces of mods and custom content that were tied to your game.

Launch the game again and try a new save to test - without the mods folder. If it loads and plays okay, it may be that some of the mods/cc have become outdated.

Testing like this will help determine if it's a mod issue, cc issue or a vanilla game issue. - Disabling or turning off both mod/cc options isn't enough of a test.

To fix mods and custom content try the 50/50 method:

1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.

** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

How To Find Problem Mods and CC - http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

Broken/Updated Mods: Python/Terrain Update + Get Famous, Nov. ’18
https://forums.thesims.com/en_US/discussion/950909/broken-updated-mods-python-terrain-update-get-fam...

Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

If you've already been through your mods folder and cleared the game cache, try the tips below:

1. Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

2. Turn off Origin in game:
In Origin - Application Settings - Origin In-Game. Turn this off. As sometimes it causes issues with the game.

3. Start the game in Windowed mode:
In Origin - Games Library tab, right-click on Sims 4 and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay.

If this doesn't help, please give us some information on your computer? - https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)

With this information we can see if there's any hardware or driver issues.

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