October 2021 - last edited October 2021
Hi. So, long story short I haven't played The Sims 4 since like 2019 and I'm wanting to get back into it. As of right now, I have everything downloaded and all of my custom content up to date but, the game doesn't load. Origin says it's ready to play so, I press play, it launches and brings up the white loading screen, but then immediately crashes. I even tried repairing it and have restarted my PC several times but, that has done nothing. I'm not sure why this is happening. Can anyone help? Thank you.
I have added a dxdiag file to this.
October 2021
@maddyellis18 Your dxdiag does contain a couple of Origin errors, but the rest are Sims 4 errors caused by the Nvidia graphics driver. Since you don't have the newest one available, you can try simply updating, but please do so manually. Download the newest driver here:
https://www.nvidia.com/Download/driverResults.aspx/181095/en-us
Run the installer as an admin: right-click on the download and select "Run as administrator." Choose the custom option and check the box to perform a clean install. Restart your computer afterwards.
If you get more crashes, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop and try again. While it's clear that the Nvidia driver is crashing and the immediate cause, your custom content could also be a problem once the driver issue is addressed. Moving the entire Sims 4 folder lets the game create a new one with no content so you can test with no complicating factors.
If that doesn't help either, please post a new dxdiag so I can look for new errors and make sure the driver installed properly.