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Re: The Sims 4 crash after interaction with the mouse

by roberta591
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The Sims 4 crash after interaction with the mouse

★★★★ Novice

I can start the game till the main menu. After I click the play or option button with the mouse, the game crashes immediately. I don't use mods. Tried origin repair function and clean install. It didn't help. All other games are running fine.

 

My PC:

i7 7700k

32 GB RAM

Nvidia GTX 1080 Ti

2 TB Samsung SSD

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Accepted Solution

Re: The Sims 4 crash after interaction with the mouse

★★★★ Novice

@kreatora 

Thank you very much for your help. I found out it was my rivatuner overlay. After disable the rivatuner overlay for the sims 4 the game now works fine.

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Re: The Sims 4 crash after interaction with the mouse

[ Edited ]
★★ Pro

@Suryavarman2nd

There is no serious problem reported in your DXDiag. The only thing that could go wrong is the last installation of drivers for your Nvidia card. Do you have the Nahimic 2 program? This program can cause this.

Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update

To eliminate the possibility that some error in your game folder is causing it 

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step. 9. If all is OK - delete The Sims4 old folder.

 

If it will not help I suppose that something went wrong with your drivers  for the graphics card 

By the way, you can also check whether your system has any problems that may not have been shown in DxDiag
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

I don't work for EA

Message 2 of 4 (121 Views)

Re: The Sims 4 crash after interaction with the mouse

★★★★ Novice

@kreatora 

Thank you very much for your help. I found out it was my rivatuner overlay. After disable the rivatuner overlay for the sims 4 the game now works fine.

Message 3 of 4 (98 Views)
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Re: The Sims 4 crash after interaction with the mouse

@Suryavarman2nd   Thank you for sharing how you resolved the issue.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 4 of 4 (86 Views)
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