The Sims 4 as been stuck at "Installing..." for over 12 hours! Please Help! [ Edited ]

[Mini36Gaming]

After downloading The Sims 4 from Origin the day before, my Sims 4 has been stuck at "Installing..." for the past 12 hours. Please help!

[Phantomlover1717]

Try pausing and resuming.

[Mini36Gaming]

I am not given the option to pause or cancel...

[crinrict]

Do you have a full admin account you're installing on or does it have any restrictions ?

Also check if your firewall/Antivirus isn't blocking the process

If this doesn't help, try the following:

1. Shut down Origin (this should cancel the installation)
2. Start Origin again. If the game has installation/download button then try again
3. If not and the game is gray now, right click on the game to see if you have repair game.
4. If not, change the language to something different (doesn't matter which). This will prompt the game to verify your files. Wait until it's done
5. If the game is no longer grey and you have a play button now, you can change the language back to the one you want (this will also take a moment again)
6. Start the game

[brittpinkie]

I know this is old, but I just wanted to chime in and say I fixed this simply by going in to task manager, quitting Origin, and then restarting Origin.  When it came back, the game had finished installing and was ready to play.  

[SaeedSharif555]

I've done that but it still stuck on installing since September 2015

[roberta591]

@SaeedSharif555 I think it is safe to say at this point there is something wrong with the installation. Is your installation the digital download or disc? Is your computer a pc or Mac?

[GGafgarion]

Just saying I've had the same problem with Mass Effect 3, and I've solved finding a process from DXINSTALLER or something like that through task manager and ending it.

[amreelee11]

i know this old but my sims has been installing for over a week what should i do?

[crinrict]

Cancel the installation and restart Origin. Then try again