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This has been happening to me of late too. My solution is to select the control, alt, del keys and then when the options come up I select "sign out." I, of course, sign back in as me and everything seems normal. The game is gone too. Exited, like I had intended. One thing I have noticed is that there is a NEW folder in the "saves" folder called "scratch" which was never there before. The content (389 files) contains lots of .sav and .thm files of various sizes, typically XXX KB's.
Please do not multi post.
If u have it on pc if u press control alt and delete at the same time it brings up options on your screen click on task manager then click on the app that is not working then less end task . This worked for me . You have probably already found out how because u posted this ages ago but if it happens again then just do this. Also after go on origin and repair the game .
When I use the sims I usually just press the windows button near the ALT button. Once you do that it should immediately take you out of the game.
Happy Simming, Emma
I’m having the same problem because I downloaded sims 4 cc collumns and now there is no asparations or clothes or anything just the sim it won’t let me quit.
Im using Mac
Please post in the the sims mac forum: https://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac