The Sims 4 Video Card issues

[jongoodman24]

Just installed sims 4 and its saying i have the wrong video card, the video card i have is a AMD Radeon HD 6700 Series does anyone know if it will run with this card??

[imagenesis · Accepted solution]

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=17353

Update your driver here and you should be good to go!

[CodySimstein]

Hello,

That card should be supported by the game. Do you have an integrated Intel graphics chip in your computer as well? Sometimes The Sims 4 decides to play on the underpowered integrated chips in people's computers, instead of a dedicated card.

Cody

[jongoodman24]

Thanks for your reply, but I am not sure, how would i deactivate it?

[jongoodman24]

So is there a work around? i am really desperate to play this game?

[imagenesis]

Hello

Im sorry you are not able to play the game but here are some ideas!

You need to run catalyst (radeons software) and Radeon cards must be set to single display mode as well as optimal gaming mode for best game performance.

Please try this and let me know.

Regards

IMAGENESIS

[jongoodman24]

---

@imagenesis wrote:

Hello

Im sorry you are not able to play the game but here are some ideas!

You need to run catalyst (radeons software) and Radeon cards must be set to single display mode as well as optimal gaming mode for best game performance.

Please try this and let me know.

Regards

IMAGENESIS

---

I am running catalyst and its set to single display mode, its saying Can't run the sims 4 with the video card in the system, but i have AMD Radeon HD 6700 Series (Sapphire/PCPartner) and was told it should run on this.

[imagenesis]

Are you running this with one card? or do you have two HD 6700?

Also Are they set to perfromance mode?

[imagenesis]

Also please try windowed mode for the game let me know if it does the same thing

-w

As well as try setting the screen resolution lower than what you have now just to test if you can start the game.

Let me know

[jongoodman24]

Yes i only have the one card and 3d settings - standard settings - high performance

[imagenesis]

Which card do you have exactly. I need you to uninstall any drivers taht are not current.

Also install the newest driver from this site: http://www.driverscape.com/download/amd-radeon-hd-6700-series

or

http://support.amd.com/en-us/kb-articles/Pages/GPU119Win8GPUDriverSupport.aspx

and restart.

Let me know if this works.