Re: The Sims 4: Unknow Lag/Graphics Issue

by Psychotps
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Original Post

The Sims 4: Unknow Lag/Graphics Issue

[ Edited ]
★★★★ Novice

Hello,

 

Ever since the patch that introduced the rebrand I've been having problems with the game graphics and lag. It has been progressively getting worst too.

 

My PC meets the recommended requirements to run The Sims 4 + all additional content and has been able to play on high graphics settings with no issues in the past.

 

Now when I load up the game, the graphics seem to default to low for no reason despite being set too high. I've also tried setting graphics to medium and I still get the same issues. As for the lag, I don't have any idea what is causing it.

 

Other than having MC Command Center, I have no other mods or custom content in my game. MC Command Center is always kept updated. I have also tried loading into the game without my Mods folder in and I still experience the same issue.

 

I have also tried the following but have had no improvements.
Repairing The Sims 4.
Uninstalling and reinstalling the game.
Uninstalling and reinstalling origin.

Cleared both the game and Origin cache.

I'm really at a loss as to what else I can do and any help will be very much appreciated. Even if I can get the game to run fine on Medium graphics, I will be okay with that.

 

 

Message 1 of 3 (268 Views)

Re: The Sims 4: Unknow Lag/Graphics Issue

Hero (Retired)
@LeeksEverywhere

The reasons can be different - outdated graphics card drivers, software failures, the ventilation system is dirty and the computer overheats when it is working hard. To eliminate the reason that damaged files in the game folder are to blame, please do a factory reset of the game folder as is described here.
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA
Message 2 of 3 (226 Views)

Re: The Sims 4: Unknow Lag/Graphics Issue

★★★★ Expert

Check out this video, it's very good for explaining how things work and get the most out of your sims 4 performance.

 

https://www.youtube.com/watch?v=xNRwNppTkVc

 

Message 3 of 3 (210 Views)