The Sims 4 PC won't load

by Arielle1084
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The Sims 4 PC won't load

★★★ Novice

When I click on the Sims 4 icon, my mouse does the loading icon and it attempts to load Origin but fails.  When I load Origin itself and click play the Sims 4, nothing happens, just a quick loading icon on my mouse.  I have tried everything including uninstalling both Origin and the Sims and reinstalling.  Same problem exists.  When I try and load it from my Nvidea GE force experience, it says I need a product code. Please help!  I spent too much on extra packs to be not able to play!

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Re: The Sims 4 PC won't load

@Arielle1084  The GeForce Experience issue is separate and can be ignored.  When testing from now on, please always launch Sims 4 from your Origin game library, not from GFE or from its shortcut.

 

Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can play a new save for a bit.  Let me know either way.

 

If that doesn't help, please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help either, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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Re: The Sims 4 PC won't load

★★★ Novice

After probably close to 10 hours of trouble shooting, trying everything I possibly could, I decided to delete my backup saves, tray and mods folder.  Even though I told tech support several times the folder was on the desktop, nowhere near the reinstalled new Sims 4 folder.  They didn't ask me to delete it.  I put it on a USB drive and deleted it completely.  The game worked.  I popped my saves and tray folder back in and there was my saved game.  I slowly started adding back the mods and found out that one of them had caused this whole issue.  Even from the desktop folder. So it was the mods all along. 

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