The Sims 4 Crashing in Plumbob Start Loading - Any Help? [ Edited ]

[ceunon20]

Hi guys.

I'm having great problem here and I becoming so much sad because of that.

1 - Opened Origin

2 - Run The Sims 4

3 - Start Loading

4 - Crash on Plumbob load and appear the message "Not Responding"

I just played the game once time yesterday and was going well in maximum graphics.

But the game stopped when I tried to open the Community Store to download Sims and Houses. After that my game didn't open again.

The game starts loading and stop when plumbob appears.

I don't know what to do.

PS: I tried ALL things recommended by this forum like Clean Boot, anti-virus, update of drives. E-V-E-R-Y-T-H-I-N-G!

_____________________________________________________________________-

This is my Confg: 

------------------
System Information
------------------
Time of this report: 9/4/2014, 12:22:28
Machine name: STIGMA
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Notebook
System Model: W35xSTQ_370ST
BIOS: BIOS Date: 09/26/13 12:49:09 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16304MB RAM
Page File: 3590MB used, 29016MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_35371558&REV_06
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Monitor Genérico PnP
Monitor Model: unknown
Monitor Id: CMN15B1
Native Mode: 1920 x 1080(p) (60.006Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3496 (English)
Driver Version: 10.18.10.3496
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/7/2014 09:21:58, 26168168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4756-11CF-407B-3D15BBC2C735}
Vendor ID: 0x8086
Device ID: 0x0416
SubSys ID: 0x35371558
Revision ID: 0x0006
Driver Strong Name: oem31.inf:IntelGfx.NTamd64.6.1:iHSWM_w7:10.18.10.3496ci\ven_8086&dev_0416
Rank Of Driver: 00E62001

_________________________________________________________________________-

And my GTX 765M Config (inside the same computer):

Operating System: Windows 7 Ultimate, 64-bit (Service Pack 1)
DirectX Version: 11.0
Processor GPU: GeForce GTX 765M
Driver Version: 340.52
Version of the Direct3D API: 11
Level features of Direct3D: 11_0
CUDA colors: 768
Core Clock: 797 MHz
Data Rate Memory: 4008 MHz
Memory Interface: 128 bit
Bandwidth memory: 64.13 GB / s
Total Available Graphics Memory: 4096 MB
Dedicated Video Memory: 2048MB GDDR5
Dedicated Video Memory: 0 MB
Shared System Memory: 2048 MB
Video BIOS version: 80.06.51.00.17
IRQ: 16
Bus: PCI Express x16 Gen3
Device ID: 10DE 11E2 35,371,558

______________________________________________________________

And the error detected:

Problem signature: 
   Problem Event Name: AppHangB1 
   Application Name: TS4.exe 
   Application Version: 1.0.625.10 
   Stamp Date / Time of Application: 53ed5fc4 
   Signature Failed: 4ce2 
   Type Failed: 0 
   OS Version: 6.1.7601.2.1.0.256.1 
   Location ID: 1046 
   Additional signature with Fault 1: 4ce2c84408c8ff7bae6a09afd34305a7 
   Additional signing with Fault 2: 30d9 
   Additional signature Failed 3: 30d959fa50915620eb0237111070bcc9 
   Additional signature with Fault 4: 4ce2 
   Additional signature Failed 5: 4ce2c84408c8ff7bae6a09afd34305a7 
   Additional signature Failed 6: 30d9 
   Additional signature Failed 7: 30d959fa50915620eb0237111070bcc9

[Chinderrs95 · Accepted solution]

I had this problem earlier and yesterday. It finally worked only after repairing several dozen times but I don't want to bandage the problem. I'm not going to log on the community for a LONG time until there's a patch.

[Chinderrs95 · Accepted solution]

I had this problem earlier and yesterday. It finally worked only after repairing several dozen times but I don't want to bandage the problem. I'm not going to log on the community for a LONG time until there's a patch.

[RDutch]

Do you perhaps have the Create A Sim Demo? Because it sounds like a confilict in there. I had the same problem with the freezing at the start.. Go to my documents/electronic arts/the sims 4 and open the folder TRAY.

Press CTRL A and then delete everything inside it.

It will go to your trashcan if you do not push the shift so it's safe in there.

The game will probably run now. It appears some of the Create A Sims demo files got corrupted somewheere.

[Maxine81]

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@RDutch wrote:

Do you perhaps have the Create A Sim Demo? Because it sounds like a confilict in there. I had the same problem with the freezing at the start.. Go to my documents/electronic arts/the sims 4 and open the folder TRAY.

Press CTRL A and then delete everything inside it.

It will go to your trashcan if you do not push the shift so it's safe in there.

The game will probably run now. It appears some of the Create A Sims demo files got corrupted somewheere.

---

You are awesome.  this actually worked for me.  Thanks so much!!!!!!!  I guess I can just uninstall the entire Create-A-Sim demo anyway now.  :D  THANK YOU AGAIN!!!!!!!!!