The Sims 4 Crashing Consistently Since March 14th

by storybookwhims
Reply

Original Post

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice

All of these errors occurred April 3rd- April 4th 

 

- I wasn't able to look at all of these, because there were 187 errors listed. I did my best to keep track of the ones repeated, I hope it's not off. 

 

The program Origin.exe version 10.5.111.50299 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2570
Start Time: 01d847a735c1afa9
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Origin\Origin.exe
Report Id: cbf130de-b2b9-4ab9-b442-febc77b9085a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

 

((repeated numerous times))

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215c00d
Hang Signature: c2fd
Hang Type: 134217728
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 2: 8fb8
Additional Hang Signature 3: 8fb83084b99b46458a30d5b17178a095
Additional Hang Signature 4: c2fd
Additional Hang Signature 5: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 6: 8fb8
Additional Hang Signature 7: 8fb83084b99b46458a30d5b17178a095

Extra information about the problem
Bucket ID: df375888fdb9ab902b8ae00471d2fcdc (1984644895504268508)

 

App Crash Errors- 

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: 598e
Additional Information 4: 598ea65cd2584b7ded13b86543684f57

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22000.527
Fault Module Timestamp: 931cda92
Exception Code: c0000005
Exception Offset: 000000000001d3b3
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2484
Additional Information 2: 2484b4e45d4e93500d92e4db951563f3
Additional Information 3: 2243
Additional Information 4: 2243cc7a27c0e06239710e59ea35f02d

Extra information about the problem
Bucket ID: 3cab3b0bc71d8dd21be6cd6b2048d382 (2010520143654343554)

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: 598e
Additional Information 4: 598ea65cd2584b7ded13b86543684f57

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

 

Faulting Application Path: C:\Users\smith\AppData\Local\Origin\ThinSetup\10.5.111.50299\OriginThinSetupInternal.exe

Problem signature
Problem Event Name: BEX
Application Name: OriginThinSetupInternal.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215bf16
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22000.1
Fault Module Timestamp: cb34958a
Exception Offset: 0009d37b
Exception Code: c0000409
Exception Data: 00000007
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f637
Additional Information 2: f6379726e707a823568e04f69a76a94a
Additional Information 3: 8d97
Additional Information 4: 8d978b50b85fe87916b80ea2dacee914

Extra information about the problem
Bucket ID: 50170adde24fbe3805cbc0a3576957b5 (1570560702847473589)

 

 

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215c00d
Hang Signature: c2fd
Hang Type: 134217728
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 2: 8fb8
Additional Hang Signature 3: 8fb83084b99b46458a30d5b17178a095
Additional Hang Signature 4: c2fd
Additional Hang Signature 5: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 6: 8fb8
Additional Hang Signature 7: 8fb83084b99b46458a30d5b17178a095

Extra information about the problem
Bucket ID: df375888fdb9ab902b8ae00471d2fcdc (1984644895504268508)

 

The program Origin.exe version 10.5.111.50299 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2570
Start Time: 01d847a735c1afa9
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Origin\Origin.exe
Report Id: cbf130de-b2b9-4ab9-b442-febc77b9085a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

 

((repeated numerous times))

 

 

You asked me to put a link for the website I downloaded the driver download page. Here you are- https://support.hp.com/us-en/drivers/selfservice/hp-15-e1000-laptop-pc-series/32612084/model/3261208.... Let me know if this is the wrong link. I can always send it again. 

 

My new Dixdidag.is down below.  

Message 11 of 22 (397 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice

All of these errors occurred April 3rd- April 4th 

 

- I wasn't able to look at all of these, because there were 187 errors listed. I did my best to keep track of the ones repeated, I hope it's not off. 

 

The program Origin.exe version 10.5.111.50299 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2570
Start Time: 01d847a735c1afa9
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Origin\Origin.exe
Report Id: cbf130de-b2b9-4ab9-b442-febc77b9085a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

 

((repeated numerous times))

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215c00d
Hang Signature: c2fd
Hang Type: 134217728
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 2: 8fb8
Additional Hang Signature 3: 8fb83084b99b46458a30d5b17178a095
Additional Hang Signature 4: c2fd
Additional Hang Signature 5: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 6: 8fb8
Additional Hang Signature 7: 8fb83084b99b46458a30d5b17178a095

Extra information about the problem
Bucket ID: df375888fdb9ab902b8ae00471d2fcdc (1984644895504268508)

 

App Crash Errors- 

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: 598e
Additional Information 4: 598ea65cd2584b7ded13b86543684f57

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

 

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22000.527
Fault Module Timestamp: 931cda92
Exception Code: c0000005
Exception Offset: 000000000001d3b3
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2484
Additional Information 2: 2484b4e45d4e93500d92e4db951563f3
Additional Information 3: 2243
Additional Information 4: 2243cc7a27c0e06239710e59ea35f02d

Extra information about the problem
Bucket ID: 3cab3b0bc71d8dd21be6cd6b2048d382 (2010520143654343554)

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: 598e
Additional Information 4: 598ea65cd2584b7ded13b86543684f57

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

 

Faulting Application Path: C:\Users\smith\AppData\Local\Origin\ThinSetup\10.5.111.50299\OriginThinSetupInternal.exe

Problem signature
Problem Event Name: BEX
Application Name: OriginThinSetupInternal.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215bf16
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.22000.1
Fault Module Timestamp: cb34958a
Exception Offset: 0009d37b
Exception Code: c0000409
Exception Data: 00000007
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f637
Additional Information 2: f6379726e707a823568e04f69a76a94a
Additional Information 3: 8d97
Additional Information 4: 8d978b50b85fe87916b80ea2dacee914

Extra information about the problem
Bucket ID: 50170adde24fbe3805cbc0a3576957b5 (1570560702847473589)

 

 

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Origin\Origin.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Origin.exe
Application Version: 10.5.111.50299
Application Timestamp: 6215c00d
Hang Signature: c2fd
Hang Type: 134217728
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 2: 8fb8
Additional Hang Signature 3: 8fb83084b99b46458a30d5b17178a095
Additional Hang Signature 4: c2fd
Additional Hang Signature 5: c2fdae25e3670fdf738eef36983de9ec
Additional Hang Signature 6: 8fb8
Additional Hang Signature 7: 8fb83084b99b46458a30d5b17178a095

Extra information about the problem
Bucket ID: df375888fdb9ab902b8ae00471d2fcdc (1984644895504268508)

 

The program Origin.exe version 10.5.111.50299 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2570
Start Time: 01d847a735c1afa9
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Origin\Origin.exe
Report Id: cbf130de-b2b9-4ab9-b442-febc77b9085a
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

 

((repeated numerous times))

 

 

You asked me to put a link for the website I downloaded the driver download page. Here you are- https://support.hp.com/us-en/drivers/selfservice/hp-15-e1000-laptop-pc-series/32612084/model/3261208.... Let me know if this is the wrong link. I can always send it again. 

 

My new Dixdidag.is down below.  

Message 12 of 22 (428 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

@storybookwhims  Well, that's a lot of errors.  The good thing is, none of them are particularly special, meaning they should be fixable.  First, to be thorough, please run a couple of basic checks on your Windows system files:

 

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

 

Next, manually reinstall DirectX 9, which you can do without uninstalling it first.  I wrote out instructions for other players here:

 

https://answers.ea.com/t5/Technical-Issues-PC/SIMS-3-GAME-WON-T-LAUNCH-WINDOWS-10/m-p/10711778#M2478...

 

Finally, uninstall Origin using Revo Uninstaller and reinstall it:

 

  • Quit Origin if it's still open, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
  • Next, clear Origin's cache.
  • Download Revo Uninstaller (the free version is fine) from here.
  • Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
  • If Revo finds any remaining registry entries, select all, delete, and click Next.
  • Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Origin games are installed by default.)  Delete the rest.
  • Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

 

http://download.dm.origin.com/origin/live/OriginSetup.exe

 

Be sure to run both the installer and Origin itself as an admin, and restart after it's installed.  Run Sims 4 as an admin as well.

 

Once you've done all this, if the game still doesn't start, I'd like to see any new errors in the Reliability Monitor.  The above should address most of the previous errors, but perhaps not all of them.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 13 of 22 (403 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice
@puzzlezaddict First of all, thank you so much for your help. I really appreciate it. When I tried to launch Windows Terminal, it stated that "Windows couldn't find wt.exe." There was also no Powershell listed, so I'm not quite sure what to do from here.
Message 14 of 22 (374 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice
@storybookwhims I'm going to try to reinstall the program. I'll let you know how it goes.
Message 15 of 22 (371 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Users\smith>

Here's the message from the Windows Terminal, I might have to do the rest of the steps tomorrow, due to my working schedule. I'll let you know how everything else goes.
Message 16 of 22 (356 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice
@puzzlezaddict Unfortunately, my game still won't open. Here are some new errors in Reliability Monitor.

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: eb5a
Additional Information 4: eb5ac5e962e919863d7617c1e2ee88cb

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22000.527
Fault Module Timestamp: 931cda92
Exception Code: c0000005
Exception Offset: 000000000001d3b3
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2484
Additional Information 2: 2484b4e45d4e93500d92e4db951563f3
Additional Information 3: 2243
Additional Information 4: 2243cc7a27c0e06239710e59ea35f02d

Extra information about the problem
Bucket ID: 3cab3b0bc71d8dd21be6cd6b2048d382 (2010520143654343554)

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: eb5a
Additional Information 4: eb5ac5e962e919863d7617c1e2ee88cb

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

Message 17 of 22 (311 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

@storybookwhims  Just checking, but are you still trying to play with a clean Sims 4 folder, or have you put the old one back?  I don't think these errors are related to user data, but it's better to be thorough.

 

Please manually uninstall and reinstall the VC++ runtimes Sims 4 uses.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall any versions you see that are from 2015 or newer.  (Don't touch the older versions.)  You can download new ones from Microsoft:

 

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

You'll need both the x86 and x64 versions of the newest (2015-2022) runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 18 of 22 (300 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

★★★★ Novice
@puzzlezaddict Unfortunatly neither step worked. I went ahead and put removed my Electronic Arts folder, as I had in fact put back my old Electronic Arts folder. Down below are some errors mentioned.

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: eb5a
Additional Information 4: eb5ac5e962e919863d7617c1e2ee88cb

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)

Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22000.527
Fault Module Timestamp: 931cda92
Exception Code: c0000005
Exception Offset: 000000000001d3b3
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2484
Additional Information 2: 2484b4e45d4e93500d92e4db951563f3
Additional Information 3: 2243
Additional Information 4: 2243cc7a27c0e06239710e59ea35f02d

Extra information about the problem
Bucket ID: 3cab3b0bc71d8dd21be6cd6b2048d382 (2010520143654343554)

Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.86.166.1030
Application Timestamp: 62439b6a
Fault Module Name: d3d9.dll
Fault Module Version: 3.0.8.183
Fault Module Timestamp: 596b72b0
Exception Code: c0000005
Exception Offset: 00000000000f1318
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4589
Additional Information 2: 45897194e6247ed6c6b360b9529828c9
Additional Information 3: eb5a
Additional Information 4: eb5ac5e962e919863d7617c1e2ee88cb

Extra information about the problem
Bucket ID: 29dab8e5825b6693f5911115f2dbb498 (1554042132386002072)
Message 19 of 22 (265 Views)

Re: The Sims 4 Crashing Consistently Since March 14th

@storybookwhims  Okay, it may be time for a more serious intervention here.  First though, try doing a clean uninstall and reinstall of your graphics driver.  Download a fresh copy of the driver listed for Picasso/Dali (your laptop's processor is in the Dali family) from the HP product page you linked me before.  Then use this guide to clean uninstall and reinstall the driver:

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

 

Restart after installing and before trying to play.

 

If that doesn't help, I think it's best to do a repair install of Windows, given the types of errors that keep showing up.  Here's how:

 

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

 

However, your laptop's SSD is low enough on storage that I wouldn't recommend running the process using an ISO, at least not as-is.  Either clear at least another 12-15 GB space, or use the tool to create a USB install medium as linked in the guide below.  For the latter, all you'll need is a USB device with at least 4 GB storage and that you don't mind erasing.  Even with the USB, I'd recommend clearing as much space as you reasonably can—while it's possible to repair-install Windows 10 from USB with so little free storage, Windows 11 might be more finicky.  But the process will check your free storage anyway, so you'll just get an error if you don't have enough.

 

This process allows you to keep all your personal files and programs, but if you get to step 14 and do NOT see the option to keep your personal data, back out and start over.

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I don't work for EA. I'm just trying to help fellow players with their games.
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