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Re: The Sims 4 CAS demo isn't working?

by reionnalynne
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Original Post

The Sims 4 CAS demo isn't working?

★★★★ Novice

I have been through three of the advisors on Ea Help trying to get this resolved, but no one has been able to solve it. I'm growing increasinly more desperate and upset, because I have been ecstatically looking forward to this game for months. The last advisor I was in touch with attempted to transfer me over to tech support, but it was taking about a half an hour, and I had to disconnect so I could get some sleep before I went back into work.

 

Now, the issue is that the game loads--however, only the music plays, and the screen is black. 

 

The first advisor I spoke to had me delete all temporary files on my computer, and update my driver. This did not work, and we got disconnected after I restarted my computer. The second advisor had me run my game as an administrator, as well as Origin. That didn't work, so she had me do it in compatibility mode--a technique the link she sent me with instructions clarified was ONLY for games made BEFORE Windows Vista. I tried it anyway, and my computer froze, crashed, and I got disconnected from her. The third advisor, after hearing what the other advisors had me doing, was stumped and decided to pass me on to tech support--which I disconnected from a half an hour later.

 

These are my following specs:

 

 

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

 

Language: English (Regional Setting: English)

 

System Manufacturer: Hewlett-Packard System Model: p6-2316s

 

BIOS: 8.06 Processor: AMD A4-3420 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.8GHz

 

Memory: 4096MB RAM

 

Available OS Memory: 3554MB RAM

 

Page File: 2008MB used, 3594MB available Windows Dir: C:\WINDOWS

 

DirectX Version: DirectX 11

 

Card name: AMD Radeon HD 6410D

 

Chip type: AMD Radeon HD 6410D (0x9644)

 

DAC type: Internal DAC(400MHz) Device Type:

 

Display Memory: 2035 MB

 

Dedicated Memory: 499 MB

 

Shared Memory: 1536 MB

 

Current Mode: 1024 x 768 (32 bit) (60Hz)

 

Monitor Name: Generic Non-PnP Monitor

 

 

I won't lie and say any of that really makes sense to me. I'm not that great with all the technicalities on computers, but I ran a test on System Requirements Lab and it said I could run the game. So I'm completely lost. Do I need to download a different graphics driver? Any help with this would be fantastic. 

 

Thank you very much for your time.

 

Message 1 of 19 (1,411 Views)

Re: The Sims 4 CAS demo isn't working?

Hero (Retired)

Move on http://answers.ea.com/t5/Origin/bd-p/O-2

___________________________________________________________________________
Данный аккаунт не является официальным аккаунтом сотрудника EA.

Message 2 of 19 (1,380 Views)

Re: The Sims 4 CAS demo isn't working?

Hero (Retired)

see this thread-common issues   http://answers.ea.com/t5/The-Sims-4/READ-FIRST-Sims-4-CAS-Demo-TECHNICAL-DIFFICULTIES/td-p/3111318

I'm getting a black screen/llama face problem.

if the spoiler is not open just click on it to open the spoiler to see some information that may help you

 

Message 3 of 19 (1,374 Views)

Re: The Sims 4 CAS demo isn't working?

★★★★ Novice

Yeah, I saw this thread after I had already posted...unfortunately, I tried it, and it didn't work. It really, really sucks.

Message 4 of 19 (1,358 Views)

Sims 4 Demo Requirements Changed?

★★★★ Novice

Okay, so after two days, eleven different EA advisors, six breakdowns, and at least forty-three temper tantrums, my issue with the demo has not been resolved. I posted another thread about this--black screen, no llama face, just music playing, all that. After I had exhausted all possible fixes, tweaks, and sufficiently hassled the very helpful EA advisors--I even encountered the same one twice!--my problem changed.

 

Now, when I try to run in compatibility mode, or as an administrator, the game will load black, but as soon as I click or try to press the Windows key, it pastes the Demo screen to my desktop background, like I downloaded the JPEG of it, and then my computer crashes, and I have to do a forceful restart.

 

So anyway, while talking to the last advisor, who was extremely patient and helpful, he informed me that my 4GB of RAM just wasn't going to cut it--I needed 8GB. Now, I believe him, but at the same time, I've seen people's specs that are lower than 8GB, or even 4GB, and still run the game perfectly well. Before I go buy another 4GB slab of RAM, I need to know, is this true? I read somewhere else that, because the Demo and game are 32-bit, any RAM over 4GB will "cripple" the game, and make it essentially unable to run. Well, I already have that problem, but still. What should I do?

 

For reference, here are my specs:

 

-Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)

 

-System Manufacturer: Hewlett-Packard System

 

-BIOS: 8.06

 

-Processor: AMD A4-3420 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.8GHz

 

-Memory: 4096MB RAM Available

 

-OS Memory: 3554MB RAM

 

-Page File: 2360MB used, 2794MB available

 

-DirectX Version: DirectX 11

 

-DX Setup Parameters: Not found

 

-User DPI Setting: Using System DPI System

 

-DPI Setting: 96 DPI (100 percent)

 

-DWM DPI Scaling: Disabled

 

-DxDiag Version: 6.03.9600.16384 64bit Unicode 

 

-Card name: AMD Radeon HD 6410D

 

-Manufacturer: Advanced Micro Devices, Inc.

 

-Chip type: AMD Radeon HD 6410D (0x9644)

 

-DAC type: Internal DAC(400MHz)

 

-Device Type: Full Device

 

-Display Memory: 2035 MB

 

-Dedicated Memory: 499 MB

 

-Shared Memory: 1536 MB

 

-Current Mode: 1024 x 768 (32 bit) (60Hz)

 

-Output Type: HD15

 

-DriverName:aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll

 

-Driver Model: WDDM 1.2

 

-DMA Miracast: Not Supported

 

-Hybrid Graphics GPU: Not Applicable

 

-Driver Attributes: Final Retail

Message 5 of 19 (1,234 Views)

Re: The Sims 4 CAS demo isn't working?

Hero (Retired)

@reionnalynne   i'm just wondering do you have Bitdefender antivirus programme ? and if that could be blocking

Message 6 of 19 (1,295 Views)

Re: The Sims 4 CAS demo isn't working?

★★★★ Novice
No, I have McAfee Anti Virus. I disabled that. I have 4GB of RAM but apparently it's not enough.
Message 7 of 19 (1,286 Views)

Re: The Sims 4 CAS demo isn't working?

Hero (Retired)

the ninimum specs for the DEMO and game upon release are as follows

REQUIRED: Internet connection required for product activation.  

After the inital activation, Origin can be put in offline mode but you can't turn of or uninstall Origin.

OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, or Windows 8.1 

PROCESSOR: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent) MEMORY: At least 2 GB RAM 

HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games 

DVD-ROM: DVD ROM drive required for installation only 

VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better 

SOUND CARD: DirectX 9.0c Compatible 

DIRECTX: DirectX 9.0c compatible 

INPUT: Keyboard and Mouse

 

Also see this for further details: System Specs and Platform Information

 

 

im still looking around to see if something come sup to help you

 

 

Message 8 of 19 (1,280 Views)

Re: Sims 4 Demo Requirements Changed?

Hero

@reionnalynne wrote:

Okay, so after two days, eleven different EA advisors, six breakdowns, and at least forty-three temper tantrums, my issue with the demo has not been resolved. I posted another thread about this--black screen, no llama face, just music playing, all that. After I had exhausted all possible fixes, tweaks, and sufficiently hassled the very helpful EA advisors--I even encountered the same one twice!--my problem changed.

 

Now, when I try to run in compatibility mode, or as an administrator, the game will load black, but as soon as I click or try to press the Windows key, it pastes the Demo screen to my desktop background, like I downloaded the JPEG of it, and then my computer crashes, and I have to do a forceful restart.

 

So anyway, while talking to the last advisor, who was extremely patient and helpful, he informed me that my 4GB of RAM just wasn't going to cut it--I needed 8GB. Now, I believe him, but at the same time, I've seen people's specs that are lower than 8GB, or even 4GB, and still run the game perfectly well. Before I go buy another 4GB slab of RAM, I need to know, is this true? I read somewhere else that, because the Demo and game are 32-bit, any RAM over 4GB will "cripple" the game, and make it essentially unable to run. Well, I already have that problem, but still. What should I do?

 

For reference, here are my specs:

 

-Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)

 

-System Manufacturer: Hewlett-Packard System

 

-BIOS: 8.06

 

-Processor: AMD A4-3420 APU with Radeon(tm) HD Graphics (2 CPUs), ~2.8GHz

 

-Memory: 4096MB RAM Available

 

-OS Memory: 3554MB RAM

 

-Page File: 2360MB used, 2794MB available

 

-DirectX Version: DirectX 11

 

-DX Setup Parameters: Not found

 

-User DPI Setting: Using System DPI System

 

-DPI Setting: 96 DPI (100 percent)

 

-DWM DPI Scaling: Disabled

 

-DxDiag Version: 6.03.9600.16384 64bit Unicode 

 

-Card name: AMD Radeon HD 6410D

 

-Manufacturer: Advanced Micro Devices, Inc.

 

-Chip type: AMD Radeon HD 6410D (0x9644)

 

-DAC type: Internal DAC(400MHz)

 

-Device Type: Full Device

 

-Display Memory: 2035 MB

 

-Dedicated Memory: 499 MB

 

-Shared Memory: 1536 MB

 

-Current Mode: 1024 x 768 (32 bit) (60Hz)

 

-Output Type: HD15

 

-DriverName:aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll

 

-Driver Model: WDDM 1.2

 

-DMA Miracast: Not Supported

 

-Hybrid Graphics GPU: Not Applicable

 

-Driver Attributes: Final Retail


When I look at this, it feels something is off with your RAM. You don't need 8 GB. 4 GB should be fine for the demo.

Your specs give this

 

-Memory: 4096MB RAM Available 

-OS Memory: 3554MB RAM

 

So there's like 500 MB missing just like that so it looks off to me. I would run a hardware check on your computer. Maybe something is bad on there. Not sure though.

Also make sure your graphics drivers are updated. You didn't post that part.

 

 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 19 (1,202 Views)

Re: Sims 4 Demo Requirements Changed?

★★★★ Novice
Okay, I will do that. Thank you. I have done a driver update, I'm sorry I didn't mention that. I downloaded the AMD graphic driver update from the Hewlett-Packard website, and it had me do a restart on my computer but I didn't see any difference--in other words, the game still didn't load.

Besides from the missing memory, does it appear that my specs should be able to run the game? Are my processor and graphics card up to par?
Message 10 of 19 (1,174 Views)
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