August 2014
I recently downloaded the Sims 4 Create A Sim Demo from Origin.
It installs fine BUT when I opened the game the instruction video would come on THEN a BLANK BLACK SCREEN would pop up and the game would not play or show anything for that matter.
Some other people have had this trouble too and I really want a way to resolve it because I was looking forward to playing the game but now I am utterly DISAPPOINTED IN EA!
PLEASE HELP!
Solved! Go to Solution.
August 2014
You're DxDiag are pretty low. Not sure if your graphic chip can take it. ATM your on minimum specs so it kinda should run if they say it can but I doubt you'll be happy in the long run. Once they add extra stuff, you'll run into more issues.
I would check on the Intel Page if there are newer drivers.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
Do you get a llama picture when you click anywhere on your screen ?
@ycoffey83
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014 - last edited August 2014
@crinrict There is no Llama. Just a blank black screen after the introduction video. The mouse works but that's all.
August 2014
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
Hi @crinrict, I sent you the DxDiag via gmail. Hope you can help
August 2014
Sent you a PM here. Click on the envelope in the upper right corner.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014
Sent Dxdiag in a private message in reply to your last message.
August 2014
You're DxDiag are pretty low. Not sure if your graphic chip can take it. ATM your on minimum specs so it kinda should run if they say it can but I doubt you'll be happy in the long run. Once they add extra stuff, you'll run into more issues.
I would check on the Intel Page if there are newer drivers.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2014