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The Sims 4 CAS Demo HELP!

by ycoffey83
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The Sims 4 CAS Demo HELP!

★★★★ Novice

I recently downloaded the Sims 4 Create A Sim Demo from Origin.

 

It installs fine BUT when I opened the game the instruction video would come on THEN a BLANK BLACK SCREEN would pop up and the game would not play or show anything for that matter.  

 

Some other people have had this trouble too and I really want a way to resolve it because I was looking forward to playing the game but now I am utterly DISAPPOINTED IN EA!

 

 

PLEASE HELP!  

 

Message 1 of 9 (187 Views)

Accepted Solution

Re: The Sims 4 CAS Demo HELP!

Hero

You're DxDiag are pretty low. Not sure if your graphic chip can take it. ATM your on minimum specs so it kinda should run if they say it can but I doubt you'll be happy in the long run. Once they add extra stuff, you'll run into more issues.

 

I would check on the Intel Page if there are newer drivers.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 8 of 9 (105 Views)

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Re: The Sims 4 CAS Demo HELP!

Hero

Do you get a llama picture when you click anywhere on your screen ?

 

@ycoffey83 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 9 (172 Views)

Re: The Sims 4 CAS Demo HELP!

[ Edited ]
★★★★ Novice

@crinrict      There is no Llama.  Just a blank black screen after the introduction video.  The mouse works but that's all.

 

Message 3 of 9 (152 Views)

Re: The Sims 4 CAS Demo HELP!

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 9 (149 Views)

Re: The Sims 4 CAS Demo HELP!

★★★★ Novice

Hi @crinrict, I sent you the DxDiag via gmail.  Hope you can help Standard smile

Message 5 of 9 (128 Views)

Re: The Sims 4 CAS Demo HELP!

Hero

Sent you a PM here. Click on the envelope in the upper right corner.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 6 of 9 (125 Views)

Re: The Sims 4 CAS Demo HELP!

★★★★ Novice

Sent Dxdiag in a private message in reply to your last message.

Message 7 of 9 (114 Views)

Re: The Sims 4 CAS Demo HELP!

Hero

You're DxDiag are pretty low. Not sure if your graphic chip can take it. ATM your on minimum specs so it kinda should run if they say it can but I doubt you'll be happy in the long run. Once they add extra stuff, you'll run into more issues.

 

I would check on the Intel Page if there are newer drivers.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 8 of 9 (106 Views)

Re: The Sims 4 CAS Demo HELP!

★★★★ Novice
Ok. Thanks so much for your help! Much appreciated Standard smile
Message 9 of 9 (87 Views)
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