The Sims 3 login

[glasskitty]

I am having troubles logging in to Sims 3.  Whenever I try, it tells me "not logged in".  I've tried mutliple passwords and get the same thing.  When I click on the "Forgot Password", it takes me to the Origin website.  I can log in there just fine but not the game at all.  I have even tried the Sims 3 website and still get the same thing.  I have even tried to create a new account but when I put my email in, it takes me to the Origins site.  I don't know what to do.  I have tried researching this to no avail.  Please someone try to help me.  I would really like to play this game again.  Thank you so much.

[glasskitty · Accepted solution]

Thank you.  I have made contact with a game advisor and they helped me with my problem.  Apparently I had to change the password again but make sure I used 1 capital letter, 1 lower case letter, 1 special symbol (that they do not say to use on the site), and 1 number.  After I done that, everything worked. 

[crinrict]

Did you try changing the password on Origin ? The accounts are connected now and you chnage it on Origin.

[MelindaLMTW]

Yes, I changed the password on origin. Nothing.

[crinrict]

Contact a Customer Support game advisor so they can take a look at your account to find out what's going on then

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[glasskitty · Accepted solution]

Thank you.  I have made contact with a game advisor and they helped me with my problem.  Apparently I had to change the password again but make sure I used 1 capital letter, 1 lower case letter, 1 special symbol (that they do not say to use on the site), and 1 number.  After I done that, everything worked. 

[crinrict]

Thanks for that feedback.

I'm sure it will help someone else.

I'm going to revoke the solution you chose and choose yours as solution instead cause it's the more accurate one.

[glasskitty]

Thank you.  I am happy that I could possibly help someone else.