The Sims 3 Launcher won't open 2-17-23

[puzzlezaddict]

@avickiehilaire  Are you launching the game from its desktop shortcut, from the Sims 3 product page (what you see when you click Sims 3 in My Collection), or from the list of installed games on the left?  The last one shows a Play button if you hover over the name.  Whichever you're using, please try the others, and clear the EA App's cache in between:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

[avickiehilaire]

When I downloaded and installed the sims again I missed the desktop option or unchecked it so I have to launch it from the EA app. I clear the cache in between each launch everytime, I try from the list on the left and from the My Collections page. 
Since I don’t have the desktop shortcut I did try to launch it from that folder in program files (TS3 I think it’s called, and I found instructions to find it when I had the launcher on my desktop and that did work before I started this thread, so I knew how to find it without the desktop icon) but all of them give me that same error message. 😞 it’s like EA and the sims 3 broke up or something 😩

[puzzlezaddict]

@avickiehilaire  Find Sims3Launcher.exe and TS3.exe within the game's program files, and make sure that they are NOT set to run as administrator.  Right-click each one and select Properties to see the option.

[avickiehilaire]

@puzzlezaddict When I click both of them, neither have anything checked off in the compatibility tab that has that “run as administrator” option.

[Ricarde_Official]

@puzzlezaddict Yes, it is listed, but this shows while trying to launch;

[avickiehilaire]

@puzzlezaddict I just realized the game files are showing up in origin not EA Games or Electronic Arts in the program files

[EA_Cade]

Hi @Ricarde_Official,

Could you run the EA Error Reporter and post the report ID here as well so we can gather some data to see what's happening behind the scenes?

[SpechaK]

I'm having the exact same problem! 

[Ricarde_Official]

@EA_Cade Report ID: fa9f35e2-1f5e-4f31-8d22-e1b7cde31f38

[puzzlezaddict]

@avickiehilaire  Please create an EA App error report, as described here:

https://answers.ea.com/t5/Technical-Issues-PC/the-sims-3-will-do-not-launch-in-the-ea-app/m-p/123283...

and post in that thread.  As you can see, EA_Cade is requesting information there; hopefully something will come of it.

When you switch to the EA App, the program files for already-installed games don't move, so a game installed into Origin Games will stay there.  However, if you installed fresh through the EA App and told the App to install elsewhere, but Sims 3 is still in Origin Games (or any other location you didn't choose), then that could definitely be a problem.