The Sims 3 is not launching anymore on EA Desktop App

[Ricarde_Official]

@SpechaK It's been over 2 weeks...

[vlamoric]

Hi! I tried to repair the game. The error is still here

Moreover, for some reason I can not remove it and reinstall, after pressing "delete" - nothing happens. Because apparently EA app tries to run some program from Origin (which I deleted from my computer) to remove the game 

[EA_Cade]

Hi @vlamoric,

Does this happen after you run the App Recovery tool in the EA app as well?

You can find that tool in EA app by clicking the "hamburger" button in the top left, then Help > App Recovery > Clear Cache.

[SpechaK]

That’s the upsetting part…

[TeaF2002]

@EA_Cade I have exactly the same issue, and I've tried the solutions you've given but none of them work. 

[vlamoric]

@EA_CadeYes. I tried to restore the app first and then the game but the error still appears

My code in Support is:

3a74f427-df7c-461b-ae67-1926d864572c

[KyThePotato]

@puzzlezaddict This helped! Sorry I've been working and wasn't able to let you know your advice worked

[Drea_The_Gemini]

@Ricarde_Official I'm having this issue and i agree it's completely unacceptable and needs to be fixed immediately

[puzzlezaddict]

@August_frog  Please post a screenshot of the error you're seeing.

[puzzlezaddict]

@vlamoric  Please try doing a clean uninstall and reinstall of Sims 3, this time installing into a new folder that you create specifically for this purpose.

• Put aside your Sims 3 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 3."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 3 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

I would suggest clean-uninstalling the EA App with Revo as well.  I don't have a guide for that at the moment, but it should be fairly straightforward.

Once you reinstall the App, create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  (I'm not totally sure whether this step is necessary, but it's simple enough to do.)  Install Sims 3 and see whether it launches.  To save time, you can install only the base game if you want.  If the game does work, you can delete the new Sims 3 folder in Documents > Electronic Arts and put your old one back, renaming it to "The Sims 3" (or the equivalent in your language if it's different) so the game can read it properly.