Forum Discussion

Seasoned Hotshot

3 years ago

Solved

The Sims 3 is not launching anymore on EA Desktop App

For some time now, The Sims 3 is not launching on the EA Desktop App. The “Purchase the game” button appears in the game tab even if the game is tied into the account (same issue with The Sims Medieval). When trying to launch the game using the EA App, an error message is showing (I've attached it into the post). This issue is extremely serious and should be fixed immediately.

technical issues

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,248 PostsLatest Activity: 5 hours ago

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The Sims 3 is not launching anymore on EA Desktop App","moderationData":{"__ref":"ModerationData:moderation_data:8323140"},"body":"

I'm having the same issue. It shows me that I'm not owing The Sims 3 and The Sims Medieval and while trying to launch it, I'm getting the \"Your game failed to launch\" error.

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@Ricarde_Official Are you using Origin or the EA App? If the EA App, are you sure you've signed into the correct EA account? Please sign into ea.com with the same email address and password, open your profile, and check Order History to make sure.

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My Sims 3 game launcher will not open. I haven't found a thread with my specific issue exactly but:

1. I tried to start The Sims 3 with all my EP and CC and my CC was not loading correctly. I copied the sims 3 folder onto the desktop (I realize now that I should've moved it instead of copy, but what's done is done.) and uninstalled and reinstalled the game

2. When I was reinstalling the game, all my expansion packs except one was downloading (Showtime). It was extremely annoying, I like to Beyonce my way through my first generation of sims LOL so needless to say I love the showtime EP, plus I bought it so obviously want it to go to use. It's the only expansion pack that wouldn't download but the game would open and load normally, so I uninstalled the game about 5 times.

3. I then decided to uninstall the EA app. Once reinstalled, the sims 3 launcher wouldn't open now. So I delete all sims 3 related files out of the documents folder and tried again, nothing.

4. Restored my laptop to before the system update last night, nothing.

5. Factory reset my laptop, NOTHING.

6. I'm about to cry and I'm praying someone can walk me through this PLEASE.....

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@avickiehilaire Please try installing Showtime and running Sims 3 through Origin, if you can. Some players have been forced to switch to the EA App, but not everyone. You can get a download link here:

\n\n

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

\n\n

Before trying to install Origin, make sure the EA App isn't running in the Task Manager, nor the EABackgroundService, which would be under Background Processes. If you can't run Origin, let me know. Otherwise, see whether it'll install Showtime and then go from there.

\n\n

If Sims 3 still won't open, please run a dxdiag and attach it to a post.

\n\n

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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@puzzlezaddict You must be a magician of some sorts. Before this, literally every time I tried to download Origin (since it forced me to EA a year ago) it never worked. UNTIL NOW! Even an hour ago it wasn't working seriously.

Ok so right now I've got the base game downloading and installing, and since you suggested to include the showtime expansion pack, should I go ahead and try to download the others as well or just Showtime?

@avickiehilaire I would suggest trying to install Showtime by itself, and if it works, moving on to the other packs. Just don't give Origin any excuse to trip over the install process. It's more reliable than the EA App, but it too has its issues.

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@puzzlezaddict stupid question: should I install the base game as well since showtime is the EP, or try and just do Showtime only right now? (idk if it will run without the base, game I've never tried)

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@avickiehilaire Then I'd like to see a dxdiag.

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@puzzlezaddict Right! Sorry about that step, here you go!

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Hey all,

\n\n

The latest release for the EA app contains a fix for the issue discussed in this thread.

\n\n

To force an update to the latest version you can perform the following steps:

\n\n

Force close the EA app and EABackgroundService via task manager.
Locate and run the EAUpdater.exe in C:\\Program Files\\Electronic Arts\\EA Desktop\\EA Desktop or whatever directory you installed the app in.

This should force the update.

\n\n

If you are still unable to launch The Sims 3 on the EA app after these steps please run an EA Error Report and post your Error Report ID here.

\n\n

Thanks!

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