The Sims 3 Store purchase bug and refund request. [ Edited ]

[PiekarzPolska]

I want to report a bug linked to purchasing items in The Sims 3 Store. Recently I bought two items and to my surprise it took twice as much Simpoints to buy.

Then I realised my purchases have been doubled.

In that case I want to request a full refund in Simpoints for this. I'm really disappointed and I hope I will get professional help.

A screenshot is attached.

[rumbutter · Accepted solution]

you'll need to contact CS

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

[rumbutter · Accepted solution]

you'll need to contact CS

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

[PiekarzPolska]

Alright, thank you, I will try to use Live Chat.

[rumbutter]

welcomes

[PiekarzPolska]

Actually I have a problem. I described my issue shortly and tried to start a live chat.

I was trying to contact support all day, 8 times I guess, and I still didn't get any response (chat hasn't began).

What should I do in that case? I'm getting nervous because of EA helpdesk quality, to be honest.

[rumbutter]

sometimes that can be a browser issue try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or Firefox in some cases if using chrome it seems to go in some sort of as i call it stupid mode i.e. it seems to say wait time is  X amount but never seems to go through/connect

[PiekarzPolska]

Thank you! I used Firefox and I'm now talking with support

[rumbutter]

YAY