The Sims 3 Store Purchasing Simpoints

[Carshbrown]

I am trying to purchase simpoints but after I click purchase an error message pops up saying there is a system error and to try again later. Is there some maintainence issue going on?

[rumbutter]

try clear your internet cache and switching browsers

[crinrict]

You need to contact a game advisor for that message. They need to check your account

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page