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The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

by Dentface-ah
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Original Post

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@Holger1405 Been trying all day to update to the newest build, and it won't let me.

Getting this error:

 

Spoiler

Some update files are missing or have problems. We'll try to download the update again later.

Error code: (0x80073712)

 

Tried everything in this link (which has some instructions you gave me before), and none of it resolved the issue.

https://www.howto-connect.com/fix-error-0x80073712-in-windows-10-some-update-files-are-missing/

I'm gonna keep digging. If you have any advice, let me know.

Message 41 of 52 (198 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]

@Dentface-ah  If you're attempting to update through the usual interface in Settings, try going through Microsoft's website instead:

 

https://www.microsoft.com/en-us/software-download/windows10

 

There's a button to update to 1903 right at the top.  This often works when the normal method doesn't.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 42 of 52 (189 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]

@Dentface-ah 

 

 

What @puzzlezaddict said.

 

If that also fails let us know.

 

Edit: You have more than 20GB space on your C: drive now, right?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 43 of 52 (180 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]
★★★★ Novice

@Holger1405 Yep, sitting at ~40.0GB free. Will try the link @puzzlezaddict suggested now.

Message 44 of 52 (162 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@Holger1405 

Updated to current version of Windows successfully - game still hangs and stops responding just as before.

Message 45 of 52 (142 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah  Try running DISM and sfc /scannow as before.  The point of updating was to repair an element of the OS—the component store, as @Holger1405 mentioned—so you could then use the commands to (hopefully) repair the other corrupt Windows files.

 

Here's the post again, so you don't have to search for it:

 

https://answers.ea.com/t5/The-Sims-3/The-Sims-3-Stops-Responding-amp-Crashes-5-Minutes-into-Live-Mod...

 

And if DISM doesn't work, another error report like the one you provided last time would be great.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 46 of 52 (130 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@puzzlezaddict & @Holger1405:

Both DISM and sfc /scannow completed successfully without any problems. Here are the logs anyway:

 

Spoiler

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.175

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

Loaded up the game after this, assuming it actually did repair anything - and the game had the same issues as usual.

Message 47 of 52 (121 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]

@Dentface-ah 

 

OK, now we know that Windows is fine as far as we can tell from online troubleshooting.

 

As said, this error is often caused by Registry mismatches and we already clean installed the driver.

 

Please preform a clean boot and test the Game in clean boot mode.

 

If that don't helps:;

  • Make sure Origin is closed.
  • Go here and download "Revo Uninstaller". (the freeware version, portable version also works.)
  • Install and run "Revo Uninstaller" > Uninstall Origin (All games remain installed) At the end of the main uninstall process Revo will ask you which cleaning method you want to use. > select "Moderate" > Browse.
  • If "Remaining Registry entries found"  is displayed > Select all > delete > Next
  • When "Remaining Data and Folders" is displayed > Select All (IMPORTANT: Make sure that the "Origin Games" folder or the folder you installed your games to is not in the list !!! ) > Delete.
  • Uninstall TS3 the same way. 
  • Restart the PC.
  • download this version of Origin installer.
  • Run the "OriginSettup.exe" as administrator. (right click on the "OriginSettup.exe" > Run as administrator.)
  • click right on the link Origin link on the desktop > Run as administrator.
  • Install TS3 > Restart > Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 48 of 52 (91 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@Holger1405 

I did a clean boot previously and it didn't change anything. Should I try it again now anyway? If not, I'll just skip ahead to your other instructions.

Message 49 of 52 (63 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah  Please try the clean boot again.  Even if it goes exactly the same way as before, that's still useful information to have.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 50 of 52 (58 Views)
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