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The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

by Dentface-ah
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Original Post

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@puzzlezaddict @Holger1405 

I moved Procdump out of System32 and into its own folder and the dump was created without issue.

Here it is, it's a bit beefy, 21 MB. Let me know next steps whenever you can.

https://mega.nz/#!iaIVTYDS!NObNvSaZ5lQHfbrN4sZDTirGg8DSO35Gjf4PZAc3uZw

Message 31 of 52 (273 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah 

 


Dentface-ah wrote:



I moved Procdump out of System32 and into its own folder and the dump was created without issue.


OK, that is strange.... but great that you found a workaround. Thumbs up

 

This is the error:

FAILURE_PROBLEM_CLASS: BREAKPOINT

FAILURE_SYMBOL_NAME: TS3.exe!Unknown

FAILURE_BUCKET_ID: BREAKPOINT_80000003_TS3.exe!Unknown

 

A breakpoint error means, in simple terms, that a point was reached at that a normal execution of the program was not longer possible.

This error is normal caused by a Registry mismatch and/or drivers missing/corrupt/not compatible with the hardware running the program.

 

You wrote on the first side that "Disable Game Mode" doesn't show up as an option in the game mode settings area. There's no switch to tick it on or off. I ticked "Disable fullscreen optimizations" as suggested in the link you gave."
Could you provide a screenshot of the entire "Gaming" page in WIndows settings?

You don't use a Windows "N" version?

 

Run "chkdsk /r" on your C: and D: drive.

  • Hit the Windows key and "X" at the same time > choose "Power Shell (Admin)"
  • Type or copy and past "chkdsk /r c:" (Without the quotes) into the Power Shell Window > Press ENTER.
    (You will have to reboot to run chkdsk on the C: drive, so don't do that if you have important stuff open) 
  • Do the same with the D: drive.
  • Here is a guide how to find the chkdsk logs.
  • Upload the log files like the DxDiag in text file format.

Furthermore:

  • Hit Windows key and X.
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  • The system will start validating soon. If it throws an error, please tell us.
  • After it reaches 100%, hit Windows key and X again.
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. > ENTER.
  • Post the message you receive at the end of the processes here.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 32 of 52 (212 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]
★★★★ Novice

Hello, @Holger1405:

Here's what I see in the Windows Game Mode settings. As you can see, there's no option to turn it on or off.

0d20e16c8a441e7e3c67bec952f83fa3.png

Windows "N" version is exclusively sold in Europe, I believe. My computer model is GL702VSK Signature Edition by ASUSTek Computer Inc. Other specs were listed in my first post in this thread.

I have attached the logs of chkdsk for both the C drive and the D drive. Both appear normal.

For the DISM Restorehealth, there was this error:

Spoiler

PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.829

[===========================84.1%================ ]
Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I looked in dism.log and there's just tons of stuff going back to May 2018. If there's anything you need to see from inside there, let me know.

Here is the sfc / scannow log. No issues here.

Spoiler

 PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Let me know if there's anything else you need.

 

 

Message 33 of 52 (192 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah 

 

Do you have a installation medium for Windows Build 17134? (Version 1803)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 34 of 52 (177 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@Holger1405 

I'm not entirely sure what an "installation medium" is. Could you explain further please?

Message 35 of 52 (155 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah  Holger1405 means do you have a DVD or USB that you could use to install Windows 10, specifically build 1803, which is the one you currently have.  You could create one; it's not that hard.  But let us know if you already have one.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 52 (144 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

★★★★ Novice

@Holger1405 @puzzlezaddict My PC doesn't have a disk insert, but I could use a USB, only problem is I don't believe I have any USBs on hand that hold very much data. What would be the purpose of doing a Windows 10 reinstall?

Message 37 of 52 (132 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah 

 

It wasn't so much about a Windows 10 reinstall but to repair the component store.

The error the DISM command gave you renders the SFC scan practical useless because SFC uses the component store to repair defective Windows files. 

 

The USB stick would need at least 8GB.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 38 of 52 (123 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[ Edited ]
★★★★ Novice

I unfortunately do not have a USB stick with 8GB. The best I have is 4GB. Is there another way to do this?

Message 39 of 52 (116 Views)

Re: The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

@Dentface-ah 

 

You would need a iso file of the Windows install DVD.

 

But the newest build is 18362, there are no official MS sources for 17134 anymore and the build looses support in november anyway.

 

So it might be a good idea to update to the newest build anyway.

I however can't promise that a update will help with the error. But we most probably would have a working component store and purged other possible error sources as well.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 40 of 52 (99 Views)
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