The Sims 3 Showtime is not on my Origin Account

[cheysbelt]

I pre-ordered The Sims 3 Showtime in March of 2012, I believe, and it is not on my Origin Account. I have it installed on my computer as of right now, but I was wanting to uninstall my games. I can't uninstall it now because I don't want to lose it and never be able to install it again. Also I did go and look at my Origin Order History and I see where I purchased it on 03-07-2012. Please help!

[crinrict]

Make sure you choose show all on Origin. Sometimes games get hidden by accident.

If it still not shows, get in touch with a customer support game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html