The Sims 3 Hidden Springs code world download failure

[Biblophiliagrl]

I have tried the code in Origin and on the sims3.com website in redeem a code, but the code comes up saying that I've already used this code. I am using the code from the game that I bought in the box. I also don't see it in my purchase history.

[roberta591]

@Biblophiliagrl  Where did you buy the world? Did you activate the world while using a different account? Did you check thesims3.com - the store - purchase history?

[Biblophiliagrl]

I bought the world code from Target or Walmart, this was a while ago. I don't remember activating the code under a different account. I have checked my purchase history in the store and the world isn't there.