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The Sims 3 Dragon Valley Installation problems

by emily596123
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Original Post

Re: The Sims 3 Dragon Valley Installation problems

★★★ Newbie

I tried to register my game but the code in the case from the store only has four parts of the code and not five for the boxes and when I try to enter the four-part code it says it is wrong why????

Message 31 of 34 (327 Views)

Re: The Sims 3 Dragon Valley Installation problems

Hero (Retired)
  • Go to thesims3.com and log in with your account
  • Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again)
  • Click on Redeem a Code
  • Enter the 16-letter code, accept the Policies and click on Redeem
  • Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

 

  1. Go to thesims3.com and log in with your account
  2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
  3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
  4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

if in  the event you need to contact support

 

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

 

Message 32 of 34 (318 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Novice

I have this same problem too, have you found a way to fix it????

Message 33 of 34 (242 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Novice
I had issues with Dragon Valley not showing on my game launcher. I spent over an hour trying to figure out to get the game back. You helped immensely! Thank you
Message 34 of 34 (118 Views)
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