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The Sims 3 Dragon Valley Installation problems

by emily596123
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The Sims 3 Dragon Valley Installation problems

★★★★ Novice

I have store bought the new Dragon Valley, but it won't install. The installation guide skips entering the activation code as soon as one clicks on install and immediately says installation complete. I tried registering the game online, but the two codes that I was given claim to be invalid. The game was bought legally at a local retail store. Needless to say, the content doesn't appear in the game either.

Message 1 of 34 (32,424 Views)

Accepted Solution

Re: The Sims 3 Dragon Valley Installation problems

DV is a world and not a pack. The store bought version just automates the process some. You need to go to the store and redeem the code - there is no registration for worlds. Then go to your purchase history and DV should be there and you can download to the launcher and install. DV should now be a world you can select in the launcher dropdown.

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I do not work for EA or associated with EA other then helping other users in the forums.

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Message 2 of 34 (34,060 Views)

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Re: The Sims 3 Dragon Valley Installation problems

DV is a world and not a pack. The store bought version just automates the process some. You need to go to the store and redeem the code - there is no registration for worlds. Then go to your purchase history and DV should be there and you can download to the launcher and install. DV should now be a world you can select in the launcher dropdown.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 2 of 34 (34,061 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Newbie

Does that mean I have to buy the game again?

Message 3 of 34 (28,764 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Novice

I bought mine online so there is no store to go to..there is obviously a printing error in the booklette 

Message 4 of 34 (28,740 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Novice

Im having the same problem and i dont understand, which store to go to

Message 5 of 34 (28,586 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★★ Novice

Nevermind, Im slowly figering it out

Message 6 of 34 (28,583 Views)

Re: The Sims 3 Dragon Valley Installation problems

★★★ Newbie

This stiil doesn't fix the problem for the store bought version.

Message 7 of 34 (28,066 Views)

Re: The Sims 3 Dragon Valley Installation problems

Hero (Retired)

FAQ  store worlds and how they work http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911  

 

  • Go to thesims3.com and log in with your account
  • Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again)
  • Click on Redeem a Code
  • Enter the 16-letter code, accept the Policies and click on Redeem
  • Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

 

  1. Go to thesims3.com and log in with your account
  2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
  3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
  4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

Disc or Code in a box

 

Depending on which world you buy, this works a bit different (see below). There are always codes in the box though and you can follow the instructions for Origin to redeem those.

 

The disc installation process skips over instead of installing

 

Not sure what's up with that but try to redeem your code in the store and download from your purchase history instead.

 

The world doesn't download

 

The most common reason for this is that the game is not updated to the newest version. Make sure you are updated.

 

The installed world doesn't show up ingame

 

Sometimes the world doesn't get installed correctly. Try installing it again.  Also if you tried installing through the launcher, try the ingame Store instead or the other way round.

 

If that doesn't work, Try reinstalling all Store Content following the method here: http://answers.ea.com/t5/The-Sims-3-Store/FAQ-The-Sims-3-Store/td-p/333394/.

 

The game still wants me to buy the world

 

Sometimes when you start the game you see a little money icon next to your world although you already bought and installed it. This is just the ingame store not recognizing properly that you have already bought it.

 

Scroll down further down the list to see if there's a second version that doesn't have the icon to start a new game with. You can also turn off the ingame shop in your options and then it should only appear once. If it doesn't see above.

 

Invalid Serial Codes or Serial Code already used

If you get an message that your code is invalid, you need to contact a customer support game advisor for a new code. This can have several reasons. Trying to redeem those codes on Origin can for example invalidate them.

 

 

 

 

Message 8 of 34 (28,057 Views)

Re: The Sims 3 Dragon Valley Installation problems

[ Edited ]
★★★★ Novice

I did the purchase history method, yet when trying to download the world in Internet Explorer, nothing happens.

 

So I tried, as instructed, to use Firefox instead. 

It opens a new window and asks me to select an application to open it in.

 

What do I do?

Message 9 of 34 (25,153 Views)

Re: The Sims 3 Dragon Valley Installation problems

Hero (Retired)

Try Chrome maybe - log in and then download it from your purchase history. Also, having the launcher running predownloading tends to help as well

Message 10 of 34 (25,149 Views)
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