July 2015
My games were erased after updating origin
please take note the layout of the game has been change din the Origin my game tab see here for more info and check that first
http://answers.ea.com/t5/The-Sims-3/FAQ-New-Origin-Layout-for-The-Sims-3-Expansion-Packs/m-p/4641393...
if in the vent you need to contact CS
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/contact-us/new/