January 2020
the problem started to happen from yesterday to today ... when I open the launcher, it says that this package is installed. when I open the game he says there is a package missing and that he replaced the items...
was running on Saturday and Sunday normally, because I think it's just the sims 3 ambitions, because apparently it is the only package that allows washing clothes .. and I noticed that my washers are gone and refrigerators and fireplaces have been put in place
I tried to repair it by origin, and it came to nothing.
Unfortunately, I don't get home in time to open a ticket reporting those occurring on the original support
January 2020
@rodrigowbs Try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" and reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
If that doesn't work, it's possible the pack has been deactivated on your account. The only way to find out is to contact EA customer support and ask someone to check the status of your code. If you're comfortable enough in English, live chat is available at all hours. Just change the location in your browser window (in the upper right corner) to U.S. or U.K.
https://help.ea.com/en/contact-us/
January 2020