The Sims 3 - Add on

[sam1000000000]

Hi, Was just wondering if anyone can help me. I brought an add on for Sims 3 last year by accident as should have brought it for Sims 2. I have now purchased Sims 3 but I can not download the add on at all. In my account information the purchase is in my history as completed, I have also used the product code from the original email but still not working??

[crinrict]

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html